Neighbourhood Coordinator

Community Housing; Worcester; On-site; GBP 30,721 - 37,548; Full time

Job summary

A community-focused housing organization is seeking a Neighbourhood Coordinator in Worcester, England. This full-time role involves building strong relationships with customers, assisting in tenancy sustainment, and promoting community wellbeing. Candidates should have experience in customer service, excellent communication skills, and the ability to handle challenging situations. This position is perfect for someone passionate about making a positive impact in local communities. A full UK driving licence is required.

Qualifications

• Experience in a customer-focused role, ideally within housing or social care.
• Excellent communication and a compassionate approach.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Serve as the contact point for customers, aiding in successful tenancies.
• Conduct home visits and engage with the community.
• Address tenancy issues proactively using support solutions.
• Manage a caseload focused on tenancy sustainment and wellbeing.
• Perform property and neighbourhood inspections.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Calmly manage difficult conversations

Job description

Are you passionate about making a difference in local communities? Do you thrive on building relationships and helping people feel safe and supported in their homes? If so, we’d love to hear from you!

At Community Housing, we put customers at the heart of everything we do. We’re looking for a Neighbourhood Coordinator to join our Housing Services team and play a vital role in creating thriving, inclusive communities.

Base pay range

Up to £34,135.45

Key Responsibilities:

• Be the trusted point of contact for customers, providing advice and support to help them sustain successful tenancies.
• Build strong relationships through regular contact, home visits, and community engagement.
• Take proactive steps to resolve issues, including tenancy breaches and anti-social behaviour, using early intervention and supportive solutions.
• Manage a neighbourhood-based caseload, focusing on tenancy sustainment and community & customer wellbeing.
• Promote safe, welcoming neighbourhoods and encourage resident involvement in community initiatives.
• Carry out property and neighbourhood inspections, ensuring homes are well-maintained and meet health and safety standards.

What we’re looking for:

• Experience in a customer-focused role, ideally within housing, social care, or community services.
• Excellent communication skills and a compassionate approach.
• Confidence in managing challenging conversations calmly and respectfully.
• Strong organisational skills and the ability to manage a varied caseload.
• A full UK driving licence and access to a vehicle. (Knowledge of housing legislation and safeguarding is desirable.)

This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.

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Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Non-profit Organizations and Civic and Social Organizations