Neighbourhood Officer

Wythenshawe Community Housing Group; Manchester; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Enhanced pension scheme

Health care plan

Gym membership or wellness benefits

Cycle to work scheme

Volunteering days

Résumé du poste

Wythenshawe Community Housing Group (WCHG) is seeking a Neighbourhood Officer to deliver high-quality tenancy and estate management services across a defined patch in Manchester. You will engage with residents, resolve local issues, and promote safe, well-managed neighbourhoods while contributing to wider community services.

The role requires strong communication and problem-solving skills, a proactive approach to community work, and the ability to work independently or as part of a team.

Qualifications

• Experience in tenancy and estate management within a housing environment.
• Strong communication and problem-solving skills, with a focus on customer care.
• Ability to handle low-level ASB, allocations, and tenancy issues effectively.
• Good knowledge of housing-related legislation and best practice (desirable).
• A proactive and visible approach to working within communities.
• Confident working both independently and as part of a wider team.
• Excellent organisational skills and attention to detail.

Responsabilités

• Deliver high-quality tenancy and estate management services.
• Manage a defined patch, engaging with tenants and resolving local issues.
• Handle tenancy changes, allocations, and low-level anti-social behaviour.
• Support residents to sustain their tenancies and access wider services.
• Work collaboratively with colleagues and partners to ensure joined-up service delivery.
• Ensure estates are well-maintained, safe, and compliant with relevant standards.
• Promote WCHG’s values through excellent customer service and community engagement.

Connaissances

Tenancy management

Estate management

Communication skills

Customer service

Problem solving

Description du poste

We are currently recruiting for 1 Neighbourhood Officer on a permanent basis and 1 Neighbourhood Officer on a fixed term basis to 31st May 2027.

Are you passionate about your community and ready to take the next step in your housing career? This is your chance to progress within WCHG and play a vital frontline role as a Neighbourhood Officer – helping us deliver excellent tenancy, allocations, and estate management services.

About the Role

As a Neighbourhood Officer, you’ll play a key role in providing a high-quality, customer-focused housing management service across your locality. You’ll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.

Working as part of a supportive team, you’ll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.

What You’ll Be Doing

• Delivering high-quality tenancy and estate management services
• Managing a defined patch, engaging with tenants, and resolving local issues
• Handling tenancy changes, allocations, and low-level anti-social behaviour
• Supporting residents to sustain their tenancies and access wider services
• Working collaboratively with colleagues and partners to ensure joined-up service delivery
• Ensuring estates are well-maintained, safe, and compliant with relevant standards
• Promoting WCHG’s values through excellent customer service and community engagement

What We’re Looking For

• Experience in tenancy and estate management within a housing environment
• Strong communication and problem-solving skills, with a focus on customer care
• Ability to handle low-level ASB, allocations, and tenancy issues effectively
• Good knowledge of housing-related legislation and best practice (desirable)
• A proactive and visible approach to working within communities
• Confident working both independently and as part of a wider team
• Excellent organisational skills and attention to detail

A full UK driving licence and access to a vehicle is essential due to travel between sites.

The successful candidate will also be required to complete a basic DBS check prior to commencing.

Application Deadline - Monday 26th October

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.