Neighbourhood Officer

Vivid Housing; Plymouth; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Performance bonus

Pension 6%

Life assurance

Private medical insurance

Medicash

Enhanced leave

Counselling services

Electric car scheme

Coaching programs

Job summary

VIVID is seeking a Neighbourhood Officer to help create safe, thriving communities while delivering excellent customer service. This permanent, full-time role (37 hours) is based in our Portsmouth office but is a remote working position, with travel across West Sussex and surrounding areas.

You will be the go-to contact for customers on tenancy matters, safety, repairs and service charges, building strong relationships and delivering proactive support in a community-focused environment.

Responsibilities

• As Neighbourhood Officer, you will be the main contact for customers within your patch, handling tenancy conditions, health and safety issues, rent/service charges, repairs and more.
• You will help create attractive, safe, sustainable communities while delivering value for money services and understanding customer needs for tenancy support.

Job description

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Are you passionate about creating safe, thriving neighbourhoods and delivering excellent customer service?

We're recruiting for a Neighbourhood Officer to join our team! This is a permanent, full-time role working 37 hours a week. Contractually based out of our Portsmouth office you'll predominantly cover West Sussex and the surrounding area. This is a remote working role, so you'll mostly be out & about within the community in your designated patch!

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes.

Here's the facts about the role:

As a Neighbourhood Officer, you'll be main contact for customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more.
Your overall aim as Neighbourhood Officer, is to help create attractive, safe, sustainable and well-maintained communities for our customers to live in. As part of this, you'll make sure we offer them good quality and 'value for money' services. You'll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies.

As a customer-focused professional, you'll build strong relationships with our customers, providing proactive support and regular communication while delivering a responsive service. You'll work collaboratively with teams across the organisation, including lettings, income, and compliance services, and will recognise when you need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies. You'll also work with external partners, to help customers access the support they need. You'll also contribute to estate improvement initiatives, community engagement activities and the delivery of high-quality housing management services that provide value for money.

We're looking for someone who's customer focused, who can confidently handle challenging customers and any neighbour disputes. Resilience, assertiveness and the ability to work under pressure are important in this role. You'll have demonstrable experience of working with the general public face to face, or in a public services environment showing a strong background in service delivery. You'll have an awareness / understanding of the social housing sector and although experience in housing management/law would be an advantage, we're really keen to encourage people from a variety of backgrounds, who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience!

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

Interviews are due to take place 2 and 3 November (subject to change).