Neighbourhood Officer

Platform Housing Group; Droitwich Spa; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Up to 28 days annual leave (plus bank)

Pension contribution scheme

Learning and development opportunities

Health cash plan

Salary sacrifice electric vehicle

Employee rewards and wellbeing hub

Résumé du poste

Platform Housing Group is seeking a Neighbourhood Officer to join our Localities team, providing a comprehensive housing management service in the Droitwich area. You will work hands-on with customers to promote sustainable tenancies and build strong community relationships.

The role involves regular estate visits, collaborating with agencies, maintaining records, and addressing tenancy issues such as ASB and safeguarding. A driving licence and travel around the patch are essential.

Qualifications

• Experience in the social housing sector, with tenancy management, ASB and safeguarding.
• Driving licence and access to a vehicle for travel.
• Strong communication and customer-focused approach.

Responsabilités

• Visit customers to provide advice and review tenancies.
• Inspect estates and report health and safety or safeguarding concerns.
• Develop strong relationships with local communities and other agencies.
• Maintain accurate customer, tenancy and case records and ensure compliance with regulatory requirements.
• Assist with tenancy signups and accompanied viewings for new homes.

Description du poste

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team providing a comprehensive housing management service, working with communities and neighbourhoods around Droitwich.

You will be someone who takes a hands‑on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of the time you will be out and about in your patch, working closely with customers to promote sustainable tenancies and developing strong relationships with local communities.

What could you be doing as one of our Neighbourhood Officers?

The Neighbourhood Officer will be responsible for visiting customers, providing advice, reviewing tenancies and identifying any problems. You will be regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any health and safety or safeguarding concerns.

You will also be responsible for playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.

As a Neighbourhood Officer, you'll play a key role in maintaining accurate customer, tenancy and case records, ensuring systems and files are kept up to date and information is recorded promptly. Your attention to detail will help support excellent service delivery, informed decision-making and compliance with regulatory and organisational requirements.

Other key responsibilities include managing and investigating tenancy issues such as anti‑social behaviour, condition of property, fly tipping or safeguarding concerns. You will also undertake new tenancy sign‑ups and accompanied viewings for new homes.

You will have experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.

Key Responsibilities

• This will be a role well suited to someone with experience of working closely with customers to tackle complex issues.
• You will be proactive in your approach, organised and have the ability prioritise your time to meet timeframes.
• Experience of working with different housing management systems with an organised and methodical approach to your work.
• You will have excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
• This role involves regular travel. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
• Due to the travel required around the patch, the candidate will ideally be based near Droitwich.
• This role will require a basic DBS check.

Benefits

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Interviews are scheduled to take place on Tuesday 10th November at our Central Park, Worcester office.