Neighbourhood Officer

Broadland Housing Association Ltd; Norwich; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A leading housing association in Norwich is seeking a Neighbourhood Officer to manage home allocations, support tenants, and collaborate with community agencies. Ideal candidates will have 5 GCSEs, excellent communication skills, and a customer-focused attitude. The role offers a starting salary of £34,860 per annum, with opportunities for progression. This position allows for hybrid working arrangements with supportive benefits and a permanent contract.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Qualifications

• Must have a driving licence and access to own vehicle.
• Experience working with customers face to face.
• Ability to undertake a basic Disclosure and Barring Service check.

Responsibilities

• Allocate and let empty homes in the Norwich area.
• Deliver services to assist tenants with neighbour nuisance incidents.
• Support health and safety checks and administrative tasks.

Skills

Customer-focused

Excellent communication skills

Knowledge of tenancy agreements

Understanding of housing legislation

Ability to organise and prioritise workload

Education

Minimum of 5 GCSEs, including Maths and English (Grade C/Level 4)

Job description

Neighbourhood Officer

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £34,860 per annum, with future progression opportunities to £37,083 with Essential Car User entitlement of £4,373.52 per annum.

Permanent Contract

About the role

We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally and can organise and prioritise a busy workload.

The role involves

• The post holder will be responsible for the allocation and letting of empty homes in the Norwich area in line with our policies and procedures.
• The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
• The post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents.
• The post includes housing-related administrative tasks supporting an asset-based project.
• Support with some Health and Safety checks.
• Working closely with our Tenancy Support Team and Income Recovery team
• Working with professional and voluntary agencies in the development of good neighbourhood relations
• To work with professional agencies to safeguard vulnerable adults and children

For full details on the role, please see the job description.

About You

The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face.

A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split guide (60% home/up to 40% office - if required). As the role require attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR9 5DG). Full details can be discussed at the interview process.

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan – claiming for things such as eye test and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – Please see our Benefits Document available on our website

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: [e-mail].

Closing date: Midnight Sunday 30 November 2025

Interview Proposed Date: Thursday 11 December 2025