Neighbourhood Officer

Building Careers UK; Liverpool; On-site; GBP 35,000; Full time

Job summary

A community-focused organization in Liverpool is seeking a Neighbourhood Officer to provide administrative support and engage with tenants. You will be responsible for managing enquiries, supporting estate management, and promoting digital engagement for residents. Ideal candidates will possess excellent communication skills, strong organization skills, and a commitment to community service. This role offers competitive pay and opportunities for professional development.

Benefits

Supportive working environment

Opportunities for professional development

Making a real difference in the community

Qualifications

• Strong understanding of data protection and safeguarding.
• Commitment to equality, diversity, and inclusion.
• Experience in a neighbourhood or housing-related setting is desirable.

Responsibilities

• Provide administrative support to the Neighbourhood Housing Team.
• Deal with tenant enquiries and ensure a 'Right First Time' approach.
• Assist with estate management activities.

Skills

Customer focus

Excellent communication skills

Organizational skills

Attention to detail

Competence in Microsoft Office

Education

GCSE in English and Maths

Job description

Neighbourhood Officer

Location: Liverpool  Salary: £34,064 per annum / £17.00 per hour (paye umbrella)  Contract: Full-time / Temp

About the Role

We are looking for a proactive and organised Neighbourhood Officer to join our team in St Helens. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service.

You'll liaise with tenants and residents, offering advice and assistance on housing‑related issues, support estate management activities, and ensure the smooth day‑to‑day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently.

Key Responsibilities

• Provide administrative and clerical support to the Neighbourhood Housing Team.
• Deal with tenant enquiries, offering advice and ensuring a 'Right First Time' approach.
• Assist with estate management activities such as estate walkabouts and community events.
• Process purchase orders, invoices, and petty cash in line with financial procedures.
• Arrange appointments, manage diaries, and organise meetings.
• Handle correspondence, manage emails, and maintain electronic filing systems.
• Liaise with internal teams to support tenancy management and income maximisation.
• Promote digital engagement and self‑service options for tenants.
• Uphold Health & Safety, safeguarding, and data protection policies.

About You

We're looking for someone who is:

• Customer‑focused, with excellent communication skills (face‑to‑face, phone, and written).
• Highly organised, with strong attention to detail.
• Able to work independently and as part of a team.
• Flexible, adaptable, and willing to work occasional evenings/weekends.
• Competent in using Microsoft Office and digital platforms.

Essential Criteria

• GCSE (or equivalent) in English and Maths.
• Understanding of data protection and safeguarding.
• Commitment to equality, diversity, and inclusion.
• Strong sense of integrity and professionalism.

Desirable

• CIH Level 3 in Housing (or willingness to work towards).
• Experience in a neighbourhood or housing‑related setting.
• Familiarity with tenancy sustainment and community engagement initiatives.

What's on Offer

• A supportive and friendly working environment.
• Opportunities for professional development.
• A role where you can make a real difference to the community.

Feel free to contact our consultant Georgia King.

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.