Neighbourhood Housing Officer

Vivid Resourcing Ltd; Worthing; On-site; GBP 33,000 - 52,000; Part time

Job summary

Vivid Resourcing Ltd is seeking an experienced Neighbourhood Housing Officer for an interim contract in Worthing, West Sussex. You will manage a patch of tenancies, support residents and work with partners to keep neighbourhoods safe and well-maintained.

The role is field-based, requiring strong tenancy knowledge, ASB handling, and the ability to balance enforcement with support for vulnerable tenants while delivering practical housing management.

Qualifications

• Experience in a Neighbourhood Housing Officer or similar in social housing.
• Knowledge of tenancy management and anti-social behaviour procedures.
• Understanding of housing legislation and good practice.
• Experience managing a varied caseload and meeting deadlines.
• Strong communication and handling sensitive conversations.
• Experience with vulnerable residents and partner agencies.
• IT skills including use of a housing management system.
• Able to travel to properties across the patch.

Responsibilities

• Manage a patch of tenancies and be the main contact for residents.
• Carry out tenancy visits, audits and estate inspections.
• Investigate and resolve ASB, neighbour disputes and breaches.
• Work with police and local authorities on complex cases.
• Handle tenancy changes such as succession and assignments.
• Refer vulnerable tenants to support services.
• Monitor communal areas and coordinate repairs.
• Keep accurate case records in the housing management system.
• Contribute to resident engagement and neighbourhood improvements.
• Handle queries and complaints professionally.

Skills

Tenancy management

ASB procedures

Communication skills

Caseload management

Travel to sites

Education

CIH Level 3 or above

Tools

Housing management system

Job description

Location: Worthing, West Sussex
Contract: Interim

About the role

Our client, is looking for an experienced Neighbourhood Housing Officer to join its housing team on an interim contract. The role is responsible for managing tenancies within a defined patch, supporting residents and keeping neighbourhoods safe, well maintained and sustainable places to live.

You will be the main point of contact for tenants on a range of tenancy matters, from new tenancy sign-ups and property inspections to tenancy breaches and neighbour disputes. Where cases involve anti-social behaviour, you will investigate, gather evidence and take proportionate action, working with colleagues in legal, support services and partner agencies such as the police and local authority.

The role is community-facing, so you will spend time out in the neighbourhoods you manage, building relationships with residents and identifying issues early. The successful candidate will be comfortable managing a varied caseload, taking a practical, solutions-focused approach and balancing enforcement with support for vulnerable tenants.

Main responsibilities

• Manage a patch of tenancies, acting as the main point of contact for residents on tenancy and neighbourhood matters
• Carry out new tenancy visits, tenancy audits and estate inspections, and follow up any issues identified
• Investigate and resolve reports of anti-social behaviour, neighbour disputes and tenancy breaches, taking appropriate action
• Work with legal colleagues and partner agencies, including the police and local authority, to manage complex cases
• Manage tenancy changes such as successions, assignments, mutual exchanges and tenancy fraud concerns
• Support vulnerable tenants and refer them to support, safeguarding and wellbeing services where needed
• Monitor the condition of communal areas and raise repairs and grounds maintenance issues with the relevant teams
• Keep accurate case records and update the housing management system in line with procedures
• Contribute to resident engagement and the wider work of improving neighbourhoods
• Handle queries and complaints in a professional and timely way

Requirements

Essential

• Previous experience in a Neighbourhood Housing Officer, Housing Officer or similar role within social housing
• Good knowledge of tenancy management, including anti-social behaviour procedures and tenancy enforcement
• Understanding of relevant housing legislation and good practice
• Experience of managing a varied caseload and working to deadlines
• Strong communication skills, with the ability to handle sensitive and challenging conversations
• Experience of working with vulnerable residents and partner agencies
• Good IT skills, including use of a housing management system
• Able to travel to properties and sites across the patch

Desirable

• A housing qualification, such as CIH Level 3 or above
• Experience of preparing evidence for legal action
• Previous experience of working on an interim basis

The offer

• Interim contract with a housing provider
• Based in Worthing, West Sussex
• Community-facing role with a varied tenancy caseload
• Rate and contract length to be confirmed with candidates