Housing Officer

Public Sector; England; On-site; GBP 37,000 - 41,000; Full time

Job summary

Public Sector in Hertfordshire is seeking an Interim Housing Officer to deliver a customer-focused tenancy and neighbourhood management service. Responsibilities include tenancy management, ASB handling and engagement with residents, authorities and internal teams.

The role requires experience in tenancy management, strong communication skills and a full UK driving licence with vehicle access. 3-month initial contract with a daily rate of £200–£220 Umbrella (Inside IR35).

Qualifications

• Previous experience in a Housing Officer or similar tenancy management role, ideally within social housing.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with ASB, tenancy enforcement and rent arrears.
• Excellent communication, negotiation and problem-solving skills.
• Ability to manage a busy and reactive workload.
• Full UK driving licence and access to a vehicle with business insurance.

Responsibilities

• Manage a varied portfolio of tenancies, including tenancy breaches, antisocial behaviour and complex resident issues.
• Manage rent and service charge arrears, taking appropriate action to reduce outstanding debt.
• Deal with tenancy enforcement, preparing court paperwork and representing the organisation at court where required.
• Carry out estate inspections, tenancy audits and resident visits.
• Manage mutual exchanges, tenancy assignments, successions and void turnaround.
• Work closely with local authorities, external agencies and internal teams to resolve resident issues.
• Identify safeguarding concerns and make appropriate referrals.
• Support resident engagement and respond to councillor enquiries.

Skills

Tenancy management

ASB handling

Rent arrears

Communication

Negotiation

Problem-solving

Driving licence

Job description

Interim Housing Officer – Hertfordshire

Rate: £200–£220 per day Umbrella (Inside IR35)
Contract: 3 months initially
Location: Hertfordshire

We are working with a housing provider in Hertfordshire who are looking to appoint an experienced Housing Officer on an initial 3-month interim contract.

The successful candidate will be responsible for delivering a customer-focused tenancy and neighbourhood management service across a designated patch, ensuring effective tenancy management and a high standard of service to residents.

Key responsibilities:

• Manage a varied portfolio of tenancies, including tenancy breaches, antisocial behaviour and complex resident issues.

• Manage rent and service charge arrears, taking appropriate action to reduce outstanding debt.

• Deal with tenancy enforcement, preparing court paperwork and representing the organisation at court where required.

• Carry out estate inspections, tenancy audits and resident visits.

• Manage mutual exchanges, tenancy assignments, successions and void turnaround.

• Work closely with local authorities, external agencies and internal teams to resolve resident issues.

• Identify safeguarding concerns and make appropriate referrals.

• Support resident engagement and respond to councillor enquiries.

Requirements:

• Previous experience in a Housing Officer or similar tenancy management role, ideally within social housing.

• Strong knowledge of tenancy and neighbourhood management.

• Experience dealing with ASB, tenancy enforcement and rent arrears.

• Excellent communication, negotiation and problem-solving skills.

• Ability to manage a busy and reactive workload.

• Full UK driving licence and access to a vehicle with business insurance.