Interim Neighbourhood Housing Officer

Vivid Resourcing Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an Interim Neighbourhood Housing Officer for a 6-month initial contract with a social housing client in Sussex. You will manage a neighbourhood portfolio, support residents, and work with local authorities to ensure safe, well-managed communities.

You will handle tenancy matters, anti-social behaviour cases, safeguarding referrals and conduct estate inspections, reporting on standards and coordinating with repairs and tenancy support teams.

Qualifications

• Experience in housing management or tenancy services.
• Experience handling anti-social behaviour and tenancy enforcement.
• Strong understanding of safeguarding.
• Excellent communication and customer service skills.
• Experience working with local authorities, police and community organisations.
• Strong case management and organisational skills.
• Ability to work independently and manage a varied workload.
• Proficiency in Microsoft Office and housing management systems.

Responsibilities

• Managing tenancy management cases across your neighbourhood patch.
• Investigating and resolving anti-social behaviour cases with partner agencies.
• Supporting vulnerable residents and making safeguarding referrals.
• Conducting tenancy visits, new tenant visits and neighbourhood inspections.
• Managing tenancy changes including transfers, mutual exchanges, assignments and successions.
• Dealing with unauthorised occupation, squatters and abandoned properties.
• Monitoring estate standards and improving communal areas and open spaces.
• Liaising with repairs, asset management, income recovery and tenancy support teams.
• Maintaining accurate records and documenting customer interactions.

Skills

Housing management

Anti-social behaviour

Safeguarding

Communication

Record-keeping

Case management

Microsoft Office

Job description

Interim Neighbourhood Housing Officer - 6 Month Initial Conctract - Social Housing Client - Sussex

Are you passionate about creating safe, well-managed neighbourhoods and delivering an excellent service to residents?

We are seeking an experienced Interim Neighbourhood Housing Officer to join a respected housing association, taking responsibility for a designated neighbourhood patch and delivering a high-quality, customer-focused housing management service.

The Role

As a Neighbourhood Housing Officer, you will be responsible for the day-to-day management of a neighbourhood portfolio, working closely with residents, local authorities and partner agencies to ensure communities remain safe, sustainable and well managed.

Key responsibilities will include:

• Managing a range of tenancy management cases across your neighbourhood patch.
• Investigating and resolving anti-social behaviour cases, working with partner agencies where required.
• Supporting vulnerable residents and making appropriate safeguarding referrals.
• Conducting tenancy visits, new tenant visits and neighbourhood inspections.
• Managing tenancy changes including transfers, mutual exchanges, assignments and successions.
• Dealing with unauthorised occupation, squatters and abandoned properties.
• Monitoring and improving estate standards, including communal areas, garage sites and open spaces.
• Working with residents and stakeholders to resolve neighbourhood issues and improve local environments.
• Liaising with repairs, asset management, income recovery and tenancy support teams to provide a joined-up service.
• Maintaining accurate records and ensuring all customer interactions are appropriately documented.

About You

• Experience within housing management, neighbourhood management or tenancy services.
• Experience handling anti-social behaviour and tenancy enforcement cases.
• A strong understanding of safeguarding and supporting residents with complex needs.
• Excellent communication and customer service skills.
• Experience working with local authorities, support services, police and community organisations.
• Strong case management and organisational skills.
• The ability to work independently and manage a varied workload.
• Good report-writing and record-keeping skills.
• Proficiency in Microsoft Office and housing management systems.

Why Apply?

This is an excellent opportunity to join an organisation committed to delivering outstanding services to residents and creating thriving communities.

You'll play a key role in supporting customers, improving neighbourhoods and ensuring residents receive the high-quality housing service they deserve.

Considering full-time or part-time candidates.