Neighbourhood Officer

Niyaa People Ltd; Stratford-upon-Avon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Stratford-based position

3-month contract with extension

Full-time

Job summary

Niyaa People Ltd is recruiting on behalf of a leading housing organisation for an experienced Housing Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.

This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.

Qualifications

• Experience managing a housing patch.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with low-level ASB and tenancy breaches.
• Excellent communication and customer service skills.
• The ability to manage a varied caseload and prioritise effectively.
• Experience working with vulnerable residents and partner agencies.
• A proactive, professional and solution-focused approach.
• Good knowledge of housing policies, procedures and relevant legislation.

Responsibilities

• Managing a designated patch of general needs properties.
• Providing effective day-to-day tenancy and neighbourhood management.
• Managing tenancy-related enquiries and resolving issues promptly.
• Investigating and managing low-level anti-social behaviour (ASB) cases.
• Addressing tenancy breaches and taking appropriate action where required.
• Carrying out tenancy visits, estate inspections and tenancy audits.
• Managing complaints and responding to resident enquiries.
• Supporting residents with tenancy sustainment and resolving issues at an early stage.
• Liaising with internal teams, contractors and external agencies.
• Identifying and reporting property, environmental and neighbourhood issues.
• Maintaining accurate case records and progressing cases within agreed timescales.
• Working in accordance with relevant housing legislation, policies and procedures.
• Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

Skills

Patch management

Tenancy management

ASB handling

Communication

Caseload management

Vulnerable residents

Problem solving

Housing policies

Job description

We are currently recruiting on behalf of a leading housing organisation for an experienced Housing Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.

This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.

The Role:

As a Housing Officer, you will be responsible for managing a designated patch and delivering an effective tenancy and neighbourhood management service to residents.

Your responsibilities as a Housing Officer will include:

• Managing a designated patch of general needs properties.
• Providing effective day-to-day tenancy and neighbourhood management.
• Managing tenancy-related enquiries and resolving issues promptly.
• Investigating and managing low-level anti-social behaviour (ASB) cases.
• Addressing tenancy breaches and taking appropriate action where required.
• Carrying out tenancy visits, estate inspections and tenancy audits.
• Managing complaints and responding to resident enquiries.
• Supporting residents with tenancy sustainment and resolving issues at an early stage.
• Liaising with internal teams, contractors and external agencies.
• Identifying and reporting property, environmental and neighbourhood issues.
• Maintaining accurate case records and progressing cases within agreed timescales.
• Working in accordance with relevant housing legislation, policies and procedures.
• Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

About You:

We are looking for an experienced Housing Officer, Housing Officer, Tenancy Officer or similar housing professional, ideally with experience within a local authority or housing association.

You will have:

• Experience managing a housing patch.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with low-level ASB and tenancy breaches.
• Excellent communication and customer service skills.
• The ability to manage a varied caseload and prioritise effectively.
• Experience working with vulnerable residents and partner agencies.
• A proactive, professional and solution-focused approach.
• Good knowledge of housing policies, procedures and relevant legislation.

What's on Offer?

• 3-month initial contract, with potential for extension.
• Full-time, Monday to Friday.
• Hybrid working.
• Stratford based position.
• Opportunity to work with an established housing organisation.
• Support from a dedicated recruitment consultant throughout the assignment.