Neighbourhood Housing Officer

Stockporthomes; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative public sector organisation in Stockport is seeking a dedicated Neighbourhood Housing Officer to enhance community living. This full-time role emphasizes customer care and effective housing management, requiring strong problem-solving and interpersonal skills. The successful candidate will work independently and collaboratively, ensuring compliance with housing laws while supporting tenants in challenging circumstances. Join a values-driven team committed to transforming lives and making a positive impact in the community. If you are passionate about social housing and community engagement, this role offers a rewarding opportunity to contribute meaningfully.

Qualifications

• Experience in housing management and customer service.
• Knowledge of tenancy conditions and enforcement.

Responsibilities

• Provide a customer-focused housing management service.
• Enforce tenancy conditions and manage challenging behaviours.

Skills

Organisational Skills

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Customer Care Skills

Education

Knowledge of Housing Law

Tools

IT Packages for Case Management

Job description

This is a Temporary, Full Time vacancy that will close in 11 days at 23:59 BST.

The Vacancy

Full Time (37 hours per week), Fixed Term for 12 Months

We are a values-driven organisation committed to achieving our mission of ‘One team, transforming lives’. We are also entrepreneurial, maximising the value of our resources.

We are currently seeking to recruit a Neighbourhood Housing Officer to join our team!

As a first point of contact, you will provide a customer-focused housing management service within a designated neighbourhood. Your work will support the aims of Stockport Homes and our mission to transform lives.

As a Neighbourhood Housing Officer, you must be confident in enforcing tenancy conditions and challenging behaviours using various tools and powers. This role requires excellent organisational and problem-solving skills, high resilience, the ability to work independently, and strong interpersonal and communication skills to collaborate with partners and colleagues.

With excellent customer care skills and a commitment to improving neighbourhoods, you should be capable of working positively in challenging circumstances and have an interest in Housing law related to Social Housing management.

You should have good problem-solving skills, be able to work independently and as part of a team, and be proficient in using IT packages to manage tenancy details and casework. A valid driving licence and access to a car are essential due to the role's nature.

Our “Be You” approach reflects our belief that everyone has the right to be themselves. We aim to improve diversity within our teams to better reflect the communities we serve.

This role will be on Stockport Homes Limited terms and conditions.

The successful candidate's appointment will be subject to satisfactory disclosure clearance by the Disclosure and Barring Service.

We encourage applications even if you don't meet every requirement, as your experiences and achievements can bring value to our team.

Apply early! We may close the vacancy sooner if we find the right candidate.

Stockport Homes is the largest landlord in Stockport, managing social housing for Stockport Council and our properties. We are an award-winning, innovative public sector organisation dedicated to transforming lives through support in health, wellbeing, finance, youth engagement, employment, education, and housing.

We believe in ambition, community impact, customer service, innovation, respect, and excellence.

We are an equal opportunities employer, encouraging applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or maternity status. Our diversity strengthens our inclusive culture and helps us reflect the communities we serve.