Housing Officer (12 Month Fixed Term Contract)

EPIC Limited; Stoke-on-Trent; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to enhance community living by supporting income collection and tenancy management. This role is pivotal in ensuring that properties are efficiently let and that tenants feel secure in their homes. With a focus on teamwork and respect, you will work closely with local agencies to uphold community safety and provide essential support to tenants. This position offers a flexible work environment, prioritizing work-life balance and personal development. If you're passionate about making a difference in the community, this is the opportunity for you.

Benefits

No Probation Period

Work-Life Balance

Christmas Office Closure

Employee Assistance Programme

Learning & Development

Enhanced Maternity, Paternity & Adoption Pay

28 Days Holiday

Qualifications

• Strong knowledge of income collection and debt recovery processes.
• Ability to manage property lettings and tenancies efficiently.

Responsibilities

• Ensure properties are let efficiently and promote sustainable tenancies.
• Manage tenancies and provide support to tenants requiring assistance.

Skills

Income Collection

Debt Recovery

Customer Service

Tenancy Management

Education

Relevant Qualification in Housing or Social Work

Tools

Digital Platforms

Job description

Who We Are & Our Journey

Hey there, great to see you looking into EPIC!

EPIC Housing is the proud custodian of approximately 1,400 homes across North Staffordshire with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Our homes come in two flavours; ‘social’ and ‘affordable’ rents and our tenants are the real VIPs in our world.

Our focus is always on our tenants and their homes, but we’ve got an awesome culture too; where we grow, develop, and maybe even have a little bit of fun along the way. Despite our small crew, we like to keep things interesting and are always looking for opportunities and ways to improve and develop each other, and the way we do things. 'Smarter, simpler and slicker’ is our mantra!

And it’s not just about what you’ve got on paper. We want to know about the real you, and how when we work together we bring out the best in each other. So, here’s the scoop, we want someone who can match our values and our game plan to supercharge our services and be a top-notch community landlord for our tenants, their community and team EPIC!

Our Way of Working

We're all about keeping things flexible. We know that the intricacies of life don’t stop when you’re working so if you need to step away from your desk or run out to grab the kids from school, no problem at all! If you want to put in some extra hours to get a task done, go for it - we work on the basis of trust and accountability. What really matters to us is that the needs of our tenants run through your veins, your success, the quality of your work, and making sure you take care of yourself.

Benefits & Wellbeing

• No Probation Period– We are confident that we have appointed you based on your skills and interview, so why should you prove yourself again with a probation period
• Work-Life Balance– Wellbeing is top-priority to us here at EPIC. That’s why we offer a agile approach to enable you to work in a manner to suit you, our tenants and the wider organisation.
• Christmas Office Closure– Enjoy a festive break as we close down the office during Christmas, giving you the opportunity to relax and spend time with your loved ones without the need to use annual leave.
• Employee Assistance Programme(EAP) – All of us from time to time may need some help and support. Our confidential EAP Service can provide this to you, including counselling, and much more.
• Learning & Development– Our E-Learning Platform is accessible to all employees from day one, offering the opportunity to take control and grow within your role and the business as well as professional and personal development that’s right for you.
• Enhanced Maternity, Paternity & Adoption Pay– Along with other family-friendly policies and benefits to help you and your family along the way!
• 28 Days Holiday– With the ability to buy and carry over leave!

And much, much more…why not request our benefits handbook?

Our Values

• Fairness– We treat people equitably and make decisions based on facts, not personal opinions.
• Teamwork– We work with our tenants to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
• Respect– We treat people with respect and act with courtesy.
• Understanding– We are empathetic, approachable, and act professionally.
• Excellence– We take pride in what we do and strive to improve services.
• Integrity– We are honest, dependable and do what we say we will.

Application Process

We want our candidates to have complete transparency of the recruitment process. This is why we do not hide our salaries or keep you guessing!

• Salary– £27,850 (£31,700 Pro Rata)
• Hours– 32.5 (Monday - Friday)
• Role Type– 12 Month Fixed Term Contract
• Advert Opening Date– 2nd May 2025
• Advert Closure Date– 30th May 2025
• Application Method – CV & Cover Letter
• Selection Process– One Stage: One-Hour Competency Based Interview
• Early Closure- Please note that from time to time, we receive a large volume of applications and therefore we may close our vacancy early. To avoid disappointment, we recommend applying today!

About The Role

We are looking for a Housing Officer to join our team to support income collection and debt recovery. The ideal candidate will have strong knowledge of income collection and debt recovery processes, along with the ability to manage EPIC's property lettings and tenancies efficiently.

Role Responsibilities

1. To ensure EPIC’s properties are let efficiently and in accordance with its allocation policies, with the aim of promoting successful and sustainable tenancies.

2. To identify properties that can be relet without rent loss and prioritise property viewings and allocations appointments as appropriate, to minimise the amount of rent lost whilst a property is empty.

3. To respond to customer enquiries regarding the management of their homes within our customer service standards.

4. To ensure as far as possible that EPIC’s tenants feel safe in their homes and implement solutions, in partnership with other agencies, to maintain safeguarding and community safety.

5. To monitor and manage tenancies including tenants who require additional support to maintain their tenancy, making referrals to external agencies as appropriate.

6. To develop and implement tenancy management plans where necessary.

7. To manage cases of non-access for maintenance work ensuring that we meet our statutory obligations.

8. To manage tenancy breaches in line with policy and procedure, including taking enforcement action.

9. To work in partnership with local agencies such as the Police, local authorities and health services, where appropriate.

10. To maximise rental income and manage debt through a mix of support and enforcement as appropriate to the case.

11. To monitor grounds maintenance contractors’ delivery and raise any concerns regarding the standards.

12. To review and make decisions regarding customer permission requests in respect of their tenancy.

13. To support the marketing of low-demand properties to ensure relet targets are met.

14. To take responsibility for remedying fire risk actions identified as part of the inspection regime or fire risk assessments.

15. To regularly review and update agreed areas of the business’ digital platforms and website.

16. To report repairs as identified on site.

17. To process tenancy terminations upon receipt.

General Obligations – All Employees

1. Take accountability for individual areas of personal and professional development, including the identification and communication of gaps in knowledge to execute the role proficiently.

2. Effectively manage own workload ensuring mandatory training and company policy attestations are completed within communicated timeframes.

3. Encourage a working environment and culture that aligns with the EPIC’s values that considers both colleagues and tenants in decision-making processes and quality of work.

4. Maximising outputs by utilising and promoting EPIC’s information technology systems and associated equipment.

5. Participating in regular team meetings, away days, and teambuilding activities to establish relationships and support a positive work culture.

6. Adherence to company policies and industry regulations related to safeguarding to promote a safe and secure environment for employees, tenants, and stakeholders.

Please note that the expected start date for this position is Monday 16th June 2025.