Senior Housing Officer

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits for a Senior Housing Officer in Liverpool, where you will play a crucial role in delivering housing management services. This full-time position offers the chance to lead a dedicated team while managing lettings, rent arrears, and tenancy issues. You'll engage with residents, oversee performance reports, and develop improvement plans, all while working in a dynamic environment. If you're passionate about housing, have strong management skills, and are ready to make a positive impact, this role is perfect for you. Join a supportive team and take your career to the next level!

Benefits

Support for Professional Qualifications

Possibility of Contract Extension

Qualifications

• Minimum 12 months housing management experience with line management responsibilities.
• Strong knowledge of housing legislation and complaints handling.

Responsibilities

• Deliver housing management services, including lettings and tenancy management.
• Prepare reports for resident committees and attend meetings.

Skills

Housing Management Experience

Line Management

Knowledge of Housing Legislation

Project Management

Customer Focus

Education

Relevant Professional Qualifications

Job description

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We have an exciting opportunity to recruit a Senior Housing Officer on an FTC for a minimum of 11 months in Liverpool. This is a full-time, office-based role, with a requirement to work outside office hours on occasion for evening meetings, and to participate in an Out of Hours duty rota once every 5 weeks.

We're looking for an enthusiastic, dynamic, and customer-focused individual to join the team. You'll be directly managing 3 staff members, so experience in line management is essential. You will also require a driving licence with access to your own vehicle, with valid business insurance.

Your new role

1. Delivery of housing management services across a small patch, including lettings, rent arrears control, voids, and tenancy management.

2. Overseeing complaints Handling Code and submission & monitoring of annual performance reports.

3. Preparing reports for resident committees, attending resident meetings, and providing administrative support.

4. Assisting with the development and implementation of improvement plans for the service.

5. Working closely with colleagues, stakeholders, and other teams to maintain and build positive relationships.

6. Carrying out project work as required on behalf of the Directors/Chief Exec.

What you'll need to succeed

• A minimum of 12 months' housing management experience with line management responsibilities.

• Strong knowledge and understanding of housing legislation and good practice, including the complaints Handling Code.

• Ability to work under pressure and meet deadlines.

• Managing projects and complex casework.

• Able to attend evening meetings, work on an on-call rota, and work from the office 5 days per week.

• Driving licence with access to own vehicle and valid business insurance.

What you'll get in return

• An 11-month FTC with the possibility of extension if required.

• Support with undertaking relevant professional qualifications.