Housing Officer

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as a Site Co-ordinator, where your role is essential in ensuring the smooth operation of our center. You'll be responsible for maintaining cleanliness and providing outstanding customer service, while also promoting our services to the community. This position requires a proactive approach to health and safety, as well as strong communication skills to engage with both customers and team members. If you're passionate about making a difference and thrive in a collaborative environment, this is the perfect opportunity for you!

Qualifications

• First aid trained with a keen eye for detail and standards.
• Strong communicator with excellent customer service skills.

Responsibilities

• Ensure cleanliness and upkeep of buildings and communal areas.
• Deliver excellent customer service as a point of contact.

Skills

Customer Service

Health and Safety Awareness

Team Collaboration

Communication Skills

Problem Solving

Education

First Aid Training

Job description

Social network you want to login/join with:

As a Site Co-ordinator, a typical day might include:

1. Cleaning and upkeep of the buildings, communal areas, and grounds on site.
2. Cleaning all indoor facilities, including frames and glass doors, mopping and vacuuming, as necessary.
3. Emptying bins on site, litter picking on and around the site, and general upkeep to ensure that the areas are kept tidy and presentable, both externally and internally.
4. Help promote and market our services to ensure people know what we offer, how they can sign up, and what they can expect.
5. Assisting with front of house services.
6. As a regular point of contact for customers, you will play a key role in always ensuring the delivery of excellent customer service.
7. Ensuring site cover is in place at all times of opening.
8. Being proactive around health and safety and ensuring that any concerns are reported and acted upon immediately.

Your role is all about making sure the centre operates as efficiently as possible. You will play a fundamental role in making sure the centre looks professional at times.

The way you work

You'll be part of our amazing team doing your thing in The Acis Way:

• You have the drive to do what’s right, putting people first in all that you do and challenging things that are wrong or need changing.
• You work closely with colleagues, connecting across our different teams, never working in silos and always sharing good practice.
• You own your work, supporting others to do the same. When you find problems, you provide solutions, encouraging new ways of working and an agile mindset. You don’t play the blame game.

The must haves:

• First aid trained
• Eye for detail when it comes to standards of an office space
• General awareness of health and safety and building management
• Are comfortable with, and can engage with people both 1-2-1 and in groups
• Strong communicator with excellent customer service experience and skills
• Ability to work as a team, under pressure, and in a fast-paced environment
• Ability to work collaboratively with others, whether in the same team or external support providers

The added extras:

• Ability to deal with challenging behaviour at times
• An understanding of the different local services available for customers
• Interest in supporting the wider team with wellbeing activities, learning opportunities, or employment support, and some skills to offer in this area
• Adept at change, with hands-on experience living and breathing new ways of working and knowing how to bring colleagues along for the experience.

We all have our part to play

• We’re committed to our vision of creating better homes, better services, and better lives for our customers.
• We demonstrate behaviours aligned with our core values of honesty, positivity, and ambition.
• All work is in line with our customer-first focus – internal and external.
• We uphold our commitment to equality and diversity.
• We are aware of our responsibilities regarding the Health and Safety at Work Act and ensure our Health and Safety policy is followed.
• All data is treated with respect, used only for its correct purpose, and handled securely.
• We promote and achieve Value for Money (VfM) across the organization.

Being part of the Acis team

• Our hubs are open every weekday 9am-5pm for support and learning, with evenings and weekends for events and support as per schedule.
• We operate our own IT philosophy and ensure flexibility; discuss with your line manager for the best fit.
• This role requires an enhanced DBS check due to working with vulnerable customers.
• A full driving license or access to a vehicle is desirable for face-to-face interactions.
• Dress appropriately for your role at all times.
• You will work with various people, including team members, managers, directors, the Board, customers, the public, contractors, and others.