Housing Officer

Vetro Recruitment; Knutsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established Housing Association is seeking a dedicated Housing Support Officer to join their team in St Helen's. In this role, you will play a crucial part in providing efficient housing support services to residents. Your responsibilities will include managing housing administration, supporting residents through their journey, and ensuring all records are meticulously maintained. With a focus on teamwork and empathy, this position offers a chance to make a real difference in people's lives. Join a supportive environment that values your contributions and offers comprehensive training and rewards for your hard work.

Benefits

Comprehensive training

£1000 Golden Bonus raffle

Worker of the Month - chance to win £50 vouchers

Annual leave

Pension

Free parking

Qualifications

• Experience in a similar setting is desirable.
• Right to work in the UK is required.

Responsibilities

• Assist the Support Manager in running accommodation provision.
• Conduct interviews with applicants and handle resident complaints.
• Support residents with exit strategies and arrange appointments.

Skills

Housing management

Resident support

Conflict resolution

Teamwork

Education

Experience in Housing/Support position

Job description

We are currently looking for a Housing Support Officer to work at a well-established Housing Association in St Helen's!

Purpose of the Role:

To assist the Support Manager in the running of the accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

Responsibilities:

1. Housing management and admin, resident support, maintenance, teamwork.
2. Ensure all files and records are kept up to date, check rent accounts, chase arrears, and resolve queries.
3. Conduct interviews with applicants.
4. Handle complaints from residents, address breaches of tenancy, empathize with residents' feelings and attitudes, and report damages.
5. Support residents with exit strategies and assist during moving on, including arranging external appointments such as GP visits.

Average 35 hours per week on a rota basis. All shifts are between 7am and 10pm, Monday to Sunday.

Benefits:

• Comprehensive training
• £1000 Golden Bonus raffle
• Worker of the Month - chance to win £50 vouchers
• Annual leave, pension
• Free parking

Requirements:

• Right to work in the UK
• Experience within a similar setting is desirable
• Experience within a Housing/Support position is essential

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment. Vetro is an equal opportunities employer, and decisions are made on merit alone.