Neighbourhood Housing Officer

BDS (Northern) Limited; Ringway; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing management firm is seeking a Neighbourhood Housing Officer covering the South Manchester area. This hybrid role involves managing tenancy and estate management services, requiring a proactive approach to customer service. Ideal candidates will have previous housing experience, a valid driving licence, and access to a vehicle. The position is full-time and starts in January 2026, offering rates of £25-£26 per hour under an umbrella agreement.

Qualifications

• Previous experience of housing is essential.
• Full driving licence and access to a vehicle required.

Responsibilities

• Manage day-to-day patch-based void management of properties.
• Escalate breaches of tenancy regulations.
• Develop local knowledge of residents and community issues.

Skills

Customer-focused service

Tenancy management

Understanding community issues

Job description

Job Summary

BDS Recruitment are looking for a Neighbourhood Housing Officer covering the South Manchester area. This is a hybrid role with the expectation to be in the office at least 2 days per week.

This is a full‑time role on a temporary ongoing basis in the first instance to start January 2026. Interviews will be held mid‑December.

Rates from £25/£26 per hour under an umbrella agreement.

The main role is to deliver a proactive, reassuring, practical and visible customer‑focused tenancy and estate management service. You will make a real difference to the customers and the communities that you manage.

Responsibilities

• Escalate breaches of tenancy regulations in line with procedures.
• Responsible for the day‑to‑day running of patch‑based void management of properties.
• Complete risk assessments, support checklists and appropriate interventions as required.
• Provide low‑level support and make appropriate referrals.
• Understand community issues as well as holding issues.
• Deal with tenancies & anti‑social behaviours.
• Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings and agencies.

Qualifications & Requirements

Previous experience of housing is essential. You will need to have a full driving licence and access to a vehicle.

Next Steps

If you are interested in finding out more, please apply via CV Library or call Vickie or Charlotte.