Neighbourhood / Housing Officer

Construction; Long Stratton; Remote; GBP 34,000 - 42,000; Full time

Job summary

Construction in Long Stratton is seeking a proactive Neighbourhood Officer to join our team. You will work with tenants, partner agencies and colleagues to safeguard communities and resolve tenancy issues, including anti-social behaviour, to improve lives in our homes.

You’ll build relationships, manage complex cases, carry out home visits, maintain records, and work in a compassionate, accountability-driven environment that supports vulnerable residents and community resilience.

Qualifications

• Experience in managing tenancy, neighbourhood and ASB cases.
• Experience collaborating with Police, Social Services and Mental Health Services.
• Handling safeguarding concerns and risk-referrals.
• Managing vulnerable tenants with complex needs.
• Carrying a high-risk caseload and escalating when needed.
• Maintaining accurate case records and documentation.

Responsibilities

• Managing tenancy, neighbourhood and ASB cases.
• Building relationships with tenants and community stakeholders.
• Working with partner agencies to resolve complex issues.
• Supporting vulnerable tenants and tenancy sustainment.
• Taking action to create safer, stronger communities.

Skills

ASB case management

Multi-agency liaison

Safeguarding

Home visits & casework

Complex caseload handling

Job description

Neighbourhood / Housing Officer

Long Stratton, Norfolk

£38,000 per annum

Full-time: 37 hours per week - 1x Permanent / 2x Fixed-term (6 months)

We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods.

In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes.

What you'll be doing:

• Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases.
• Building strong relationships with tenants and community stakeholders.
• Working collaboratively with partner agencies to resolve complex issues.
• Supporting vulnerable tenants and promoting tenancy sustainment.
• Taking action to create safer, stronger communities.

What will you bring:

You’ll have experience and confidence in:

• Working with multiple agencies, including Police, Social Services and Mental Health Services.
• Managing ASB cases, including evidence gathering and enforcement action.
• Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals.
• Supporting and managing cases involving vulnerable tenants with complex needs.
• Managing challenging and high-risk situations, using professional judgement and appropriate escalation.
• Carrying a complex caseload, prioritising competing demands and progressing cases to resolution.
• Undertaking home visits and community-based casework, including situations where there may be conflict or risk.
• Maintaining accurate, professional case records and documenting decisions, actions and outcomes.

You’ll be part of a supportive team that values compassion, accountability and community impact. In return, you’ll have the opportunity to develop your skills, take ownership of your work and help create places where tenants are proud to live.

Please note this role is subject to a basic DBS check