Housing Services Manager

Service Care; Long Stratton; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

28 days annual leave

Private healthcare

Pension provision

Job summary

Service Care in Long Stratton, Norfolk, is seeking an experienced Housing Services Manager to lead a Neighbourhood Officers team across general needs housing stock. Hybrid role based in Long Stratton, offering blended office and local working.

You will shape a high-performing service, manage complex cases and drive tenant engagement. The role requires CIH Level 4, strong tenancy knowledge and DBS clearance.

Qualifications

• Significant housing management experience, including leading teams and improving services.
• Strong knowledge of tenancy and neighbourhood management, including ASB, safeguarding, estate management and tenancy sustainment.
• CIH Level 4 qualification, or willingness to work towards it.
• Basic DBS check required.

Responsibilities

• Leading, coaching and performance-managing a team of Neighbourhood Officers.
• Overseeing tenancy sign-ups, tenancy sustainment, home visits, estate management, ASB, safeguarding and tenancy audits.
• Managing complex housing management and legal cases, ensuring risks are identified and action taken.
• Driving service improvement through performance data, customer insight, feedback and Housing Ombudsman learning.
• Leading service complaint responses and supporting evidence submissions to the Housing Ombudsman.
• Developing and embedding tenancy and neighbourhood management policies and procedures.
• Building strong relationships with residents, local authorities and external partners.
• Managing budgets and resources in line with delegated authority and audit requirements.
• Supporting resident engagement activity and ensuring tenant voice influences service delivery.

Skills

Housing management

Team leadership

ASB handling

Safeguarding

Estate management

Tenancy sustainment

Budget management

Education

CIH Level 4 qualification

Job description

Housing Services Manager - Long Stratton, Norfolk £48,000 per annum | Permanent | 37 hours per week | Hybrid working

Our client is looking for an experienced Housing Services Manager to lead a team of Neighbourhood Officers and deliver excellent tenancy and neighbourhood management services across general needs housing stock. Based in Long Stratton, this is a hybrid role, offering a blend of office, home and suitable local working. You will provide visible leadership, manage complex housing cases and help shape a high-performing, customer-focused service.

Key responsibilities include:

• Leading, coaching and performance-managing a team of Neighbourhood Officers.
• Overseeing tenancy sign-ups, tenancy sustainment, home visits, estate management, ASB, safeguarding and tenancy audits.
• Managing complex housing management and legal cases, ensuring risks are identified and appropriate action is taken.
• Driving service improvement through performance data, customer insight, feedback and Housing Ombudsman learning.
• Leading service complaint responses and supporting evidence submissions to the Housing Ombudsman.
• Developing and embedding effective tenancy and neighbourhood management policies and procedures.
• Building strong working relationships with residents, local authorities and external partners.
• Managing budgets and resources in line with delegated authority and audit requirements.
• Supporting resident engagement activity and ensuring tenant voice influences service delivery.
• Providing out-of-hours management support when required and deputising for the Head of Housing.

To be considered, you will need:

• Significant housing management experience within a housing association or similar setting, alongside proven experience of leading teams and improving services.
• Strong knowledge of tenancy and neighbourhood management, including ASB, safeguarding, estate management and tenancy sustainment.
• A CIH Level 4 qualification, or the willingness to work towards it, is required.
• A Basic DBS check will also be required.

Benefits:

• 28 days’ annual leave
• Private healthcare
• Pension provision