Lettings Officer

Service Care Solutions; Long Stratton; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid working arrangements

6-month contract

Umbrella pay

Job summary

Service Care Solutions is recruiting an experienced Lettings Officer for a Housing Association in Long Stratton, Norfolk, on an initial 6-month temporary contract. The role is hybrid, with responsibilities from nomination through tenancy sign-up.

You will manage end-to-end lettings, process housing applications and nominations, conduct interviews, perform eligibility checks, and maintain tenancy records. A Basic DBS check is required.

Qualifications

• Experience working in social housing lettings, allocations or voids management.
• Knowledge of housing legislation, including landlord and tenant law.
• Experience managing housing applications, nominations and tenancy sign-ups.
• Understanding of Choice Based Lettings schemes and local authority procedures.
• Experience working with repairs and voids teams to minimise turnaround times.
• Excellent communication and customer service, especially with vulnerable residents.
• Strong organisational skills and ability to manage competing priorities.
• Proficient with housing management systems and Microsoft Office.
• Able to work independently and collaboratively in a busy housing environment.

Responsibilities

• Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in accordance with housing policies and procedures.
• Process housing applications, nominations and allocations, including Choice Based Lettings (CBL).
• Conduct prospective tenant interviews, complete eligibility checks and arrange tenancy sign-ups.
• Work closely with local authorities to manage nominations, minimise delays and identify suitable applicants.
• Coordinate with voids teams, repairs contractors and maintenance services to ensure properties are ready for occupation.
• Process and manage mutual exchanges, providing appropriate advice and guidance to tenants.
• Monitor void property turnaround times and contribute towards improving lettings performance.
• Maintain accurate tenancy records, documentation and compliance information using housing management systems.
• Complete relevant regulatory returns, including CORE lettings data.
• Provide advice and support to new tenants throughout the moving process, including signposting to relevant support services.
• Manage tenancy documentation, identification checks and tenancy agreements.
• Build positive working relationships with internal departments, local authorities and external stakeholders.

Job description

Lettings Officer Location: Long Stratton, Norfolk, NR15 Working Pattern: Hybrid Working Contract: Temporary, 6 Months Pay Rate: £20.74 per hour (Umbrella) Start Date: ASAP

Job Description Service Care Solutions are currently recruiting for an experienced Lettings Officer to join a Housing Association based in Long Stratton, Norfolk, on an initial 6-month temporary contract. This is an excellent opportunity for an experienced housing professional to support the delivery of an efficient, customer-focused lettings service, ensuring properties are allocated promptly, void turnaround times are minimised and new tenants receive the support they need to successfully move into their homes. The successful candidate will work closely with local authorities, contractors and internal housing teams to manage the lettings process from nomination through to tenancy sign-up.

Key Responsibilities

• Manage the end-to-end lettings process, ensuring properties are allocated efficiently and in accordance with relevant housing policies and procedures.
• Process housing applications, nominations and allocations, including Choice Based Lettings (CBL).
• Conduct prospective tenant interviews, complete eligibility checks and arrange tenancy sign-ups.
• Work closely with local authorities to manage nominations, minimise delays and ensure suitable applicants are identified.
• Coordinate with voids teams, repairs contractors and maintenance services to ensure properties are ready for occupation.
• Process and manage mutual exchanges, providing appropriate advice and guidance to tenants.
• Monitor void property turnaround times and contribute towards improving lettings performance.
• Maintain accurate tenancy records, documentation and compliance information using housing management systems.
• Complete relevant regulatory returns, including CORE lettings data.
• Provide advice and support to new tenants throughout the moving process, including signposting to relevant support services.
• Manage tenancy documentation, identification checks and tenancy agreements.
• Build positive working relationships with internal departments, local authorities and external stakeholders.

Candidate Requirements

• Previous experience working within social housing lettings, allocations or voids management.
• Good working knowledge of housing legislation, including landlord and tenant law.
• Experience managing housing applications, nominations and tenancy sign-ups.
• Understanding of Choice Based Lettings schemes and local authority allocation procedures.
• Experience working alongside repairs and voids teams to minimise property turnaround times.
• Excellent communication and customer service skills, particularly when dealing with vulnerable residents.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Confident using housing management systems and Microsoft Office applications.
• Ability to work independently and collaboratively within a busy housing environment.

Additional Information

Hybrid working arrangements. Initial 6-month temporary contract. £20.74 per hour Umbrella. Basic DBS check required.