Neighbourhood Officer

Service Care Solutions; Long Stratton; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Workplace pension scheme

Private healthcare scheme

23 days annual leave increasing to 28

Professional development opportunities

Field-based with flexibility

Job summary

Service Care Solutions is recruiting an experienced Neighbourhood Officer to join a well-established Housing Association based in Long Stratton, Norfolk. You will manage a designated patch, deliver tenancy and neighbourhood management services, and support residents with a proactive, customer-focused approach.

The role is predominantly field-based with some office time, requiring regular travel across the patch.

Qualifications

• Previous experience as a Neighbourhood Officer or similar within social housing.
• Strong end-to-end tenancy management experience.
• Good understanding of housing legislation and ASB processes.
• Experience conducting estate inspections and resident visits.
• Willingness to travel across the designated patch and undergo a Basic DBS check.

Responsibilities

• Manage a designated patch with tenancy and neighbourhood management.
• Conduct estate inspections and tenancy audits to maintain safe communities.
• Handle tenancy matters including sign-ups, breaches and enforcement actions.
• Investigate ASB with partners and provide safeguarding referrals as needed.
• Support vulnerable residents and respond to inquiries promptly.
• Collaborate with repairs teams to resolve estate issues.

Skills

Tenancy management

ASB management

Estate inspections

Safeguarding

Resident engagement

MS Office

Education

CIH Level 3 or above

Housing qualification advantageous

Tools

MS Office

Job description

Neighbourhood Officer Location: Norfolk (NR15) Salary: £38,000 per annum Contract: Permanent Working Hours: 37 hours per week, Monday to Friday Working Arrangement: Field Based / Hybrid Start Date: ASAP

Service Care Solutions are currently recruiting for an experienced Neighbourhood Officer to join a well-established Housing Association based in Long Stratton, Norfolk. This is an excellent opportunity for an experienced housing professional to take ownership of a varied housing portfolio, delivering high-quality tenancy and neighbourhood management services. The role is predominantly field based, working directly with residents across a designated geographical patch, with some office-based working required. The successful candidate will be responsible for managing tenancies, conducting estate inspections, addressing anti-social behaviour and ensuring residents receive a proactive, supportive and customer-focused service.

Key Responsibilities

• Manage a designated patch of mixed-tenure properties, providing comprehensive tenancy and neighbourhood management services.
• Conduct regular estate inspections, tenancy audits and property visits to maintain safe, clean and well-managed communities.
• Manage tenancy matters including sign-ups, succession, abandonment, tenancy breaches and enforcement action.
• Investigate and manage anti-social behaviour (ASB), working alongside residents, police, local authorities and other relevant agencies.
• Support vulnerable residents, identifying safeguarding concerns and making appropriate referrals to specialist services.
• Respond to tenancy enquiries, complaints, rent and service charge queries within agreed timescales.
• Carry out property viewings and tenancy sign-ups, ensuring new residents understand their rights and responsibilities.
• Work closely with repairs teams, contractors and other departments to resolve communal repairs and estate management issues.
• Support tenancy sustainment through early intervention, resident engagement and partnership working.
• Prepare accurate case notes, reports and legal documentation, attending court proceedings where required.
• Ensure compliance with relevant housing legislation, safeguarding requirements and organisational policies.

Candidate Requirements

• Previous experience working as a Neighbourhood Officer, Housing Officer, Tenancy Management Officer or similar within social housing.
• Strong experience of end-to-end tenancy management and managing a designated housing patch.
• Good understanding of housing legislation, tenancy enforcement procedures and anti-social behaviour management.
• Experience conducting estate inspections, tenancy audits and resident visits.
• Knowledge of safeguarding procedures and supporting vulnerable residents.
• Experience managing tenancy breaches, complaints and complex housing cases.
• Excellent communication, organisational and problem-solving skills.
• Ability to manage a varied caseload independently while maintaining a customer-focused approach.
• Confident using housing management systems and Microsoft Office.
• Understanding of rents, service charges and leasehold management.
• A relevant housing qualification, such as CIH Level 3 or above, would be advantageous.
• Please note: This is a predominantly field-based position, requiring regular travel throughout the designated housing patch. The successful candidate will also be required to undertake a Basic DBS check.

Salary & Benefits

• £38,000 per annum
• Permanent employment
• 37-hour working week, Monday to Friday
• 23 days annual leave, increasing by one day per completed year of service up to 28 days
• Workplace pension scheme
• Private healthcare scheme
• Opportunities for professional development
• Field-based working with a degree of flexibility