Neighbourhood Housing Lead – Iver, NW London 7098

We build homes for sale or rent across the country; Slough; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading housing association seeks a Neighbourhood Housing Lead to enhance resident satisfaction and manage relationships in Slough. This role requires strong communication and stakeholder management skills, proven relationship-building experience, and the ability to problem-solve. The position offers a hybrid working arrangement as part of a diverse team committed to delivering exceptional service. A valid driver's license and access to a car for work use are essential.

Benefits

Excellent pension plan

28 days annual leave

Employee Assistance Programme

Qualifications

• Proven track record of building relationships with people.
• Ability to problem solve and manage complex workloads.
• Valid driver's license and access to a car for work use.

Responsibilities

• Support the Housing Management team for consistent service delivery.
• Improve resident satisfaction and build trust.
• Manage relationships with residents in assigned homes.

Skills

Building relationships

Problem solving

Time management

Stakeholder management

Communication

Grit and determination

Job description

Title: Neighbourhood Housing Lead North West London

Contract Type: FTC till January 2026 - Full Time - 35 hours

Salary: 35951 per annum to 39531 per annum (London weighted salary) dependant on experience plus 1300 ECU allowance

Reporting Office: Berwick Avenue - Slough

Working / Patch Location: Iver Buckinghamshire

Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office / workinglocation (hybrid working)

Working Pattern: Monday Friday 09:00 17:00

Closing Date: 3rd October 2025 - 23:00

Interview Dates: 6th October 2025 via Ms Teams

Benefits

Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Responsibilities

• Supporting the Housing Management team to deliver a reliable repeatable and consistent service for residents.
• You will be key to improving resident satisfaction building trust and making sure that residents have a home that they’re happy in.
• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 600 homes.

What you’ll bring

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You’ll be able to problem solve and will pride yourself on your grit and determination.
• You’ll have a can‑do attitude and be motivated by keeping promises to residents.
• You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

About L&Q

We're one of the UK’s leading housing associations and developers. We were founded on a simple belief : high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and we’re proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

Key Skills

• Arabic Speaking
• Marketing & Promotions
• Access Control System
• Apache Tomcat
• BI
• Back Office

Allowances

• ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.