Neighbourhood Housing Assistant

Bidvane; Gravesend; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Local Government Pension Scheme

Career development, training and e‑学习

Eye care vouchers

External Occupational Health service

Cycle to Work salary sacrifice

24/7 Employee Assistance Programme

Hybrid working

Free parking

Job summary

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team in Gravesend. The role supports managers with record keeping, correspondence, enquiry handling and evidence gathering for audits and performance monitoring.

Based at the Civic Centre, the post is permanent, full-time (37 hours weekly) with hybrid working and expectations to provide two references. Previous housing experience is not required.

Qualifications

• Administrative or coordination support in a busy office or customer-service environment.

Responsibilities

• Keep records accurate and monitor actions and deadlines.
• Prepare correspondence and reports.
• Gather evidence for audits, assurance work and performance monitoring.
• Support compliance with the Regulator of Social Housing's Consumer Standards.
• Manage enquiries and shared mailboxes.
• Coordinate information across teams.
• Ensure urgent or sensitive matters reach the appropriate person promptly.

Skills

Administrative skills

Organisational skills

Attention to detail

Written communication

Verbal communication

Teamwork

Outlook/Word/Excel

Tools

Outlook

Word

Excel

Job description

The Neighbourhood Housing Assistant sits in Gravesham Borough Council's Neighbourhood Services team, based at Civic Centre, Gravesend. The post supports managers and colleagues through record keeping, correspondence, enquiry handling and evidence gathering for audits, assurance and performance monitoring, helping demonstrate compliance with the Regulator of Social Housing's Consumer Standards. It is a permanent, full-time role with a broad administrative remit; previous housing experience is not required. The role is 37 hours a week, and applications require details for two references.

What the job involves

• Keep records accurate and monitor actions and deadlines
• Prepare correspondence and reports
• Gather evidence for audits, assurance work and performance monitoring
• Support compliance with the Regulator of Social Housing's Consumer Standards
• Manage enquiries and shared mailboxes
• Coordinate information across teams
• Ensure urgent or sensitive matters reach the appropriate person promptly

Experience

• Administrative or coordination support in a busy office or customer-service environment

Skills & knowledge

• Strong administrative and organisational skills, including managing competing priorities and meeting deadlines
• Attention to detail and accurate record keeping, including trackers and documentation
• Written and verbal communication skills for clear emails, letters and routine reports
• Professional, approachable and customer-focused manner
• Ability to work in a team and build positive relationships across services
• Confidence using Outlook, Word and Excel, including shared mailboxes and spreadsheets

Checks & eligibility

• Provide details of two references with the application

Nice to have

• Experience in an administrative, customer-service, casework, compliance or regulated-service environment

What’s offered

• At least 23 days' annual leave plus bank holidays
• Membership of the Local Government Pension Scheme
• Career development, training and e-learning
• Eye care vouchers and VDU glasses
• External Occupational Health service
• Cycle to Work and Octopus Electric Vehicles salary sacrifice schemes
• 24/7 Employee Assistance Programme
• Hybrid working and free parking