Housing Options Assistant

Mid Devon District Council; Devon and Torbay; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Generous annual leave entitlements

Flexible benefits including discount购物

Discounted leisure memberships

DBS check

Employee Assistance Programme

Excellent training and development

Monday to Friday (except bank holidays

Free parking at site

Descripción de la vacante

Mid Devon District Council is recruiting a Housing Options Assistant to join the Public Health and Housing Options Service. The role covers 37 hours per week and involves supporting the Housing Options Team, assisting with Devon Home Choice applications and providing customer guidance.

You will manage case data, triage duties, and act as the first point of contact for customers presenting as homeless, signposting to services, and completing case notes.

Formación

• Level 3 NVQ in Business Admin or Customer Services (or working towards).
• Experience in customer service and data handling in a statutory/regulatory environment.
• Strong prioritisation, communication and interpersonal skills are essential.
• Full driving licence and own transport preferred.

Responsabilidades

• Assist applicants with Housing Options applications and provide guidance.
• Triaging cases and maintaining case notes on the system.
• Be the first point of contact for customers approaching the team as homeless.
• Collate data for government returns and support funding bids.
• Liaise with officers and other agencies; provide general business support as required.

Conocimientos

Customer service experience

Communication skills

Attention to detail

Data management

Educación

Level 3 NVQ in Business Admin/Customer Services

Herramientas

Jigsaw

Orchard Software

Descripción del empleo

We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service.

The role of Housing Options Assistant is 37 hours per week and will be responsible for supporting the Housing Options Team.

The successful candidate will have a specific role in the delivery of the day to day management of the Devon Home Choice Scheme. This will involve assisting applicants with their applications, providing advice and support to customers, reviewing cases and providing data.

In addition, the post holder will be the first point of contact for customer’s approaching the team as homeless and will be expected to give basic advice and guidance, signposting customers to other services and completing case notes on the system. You will also be involved in triaging cases and a duty rota.

The role will also be responsible for collating data for government returns that are crucial for funding bids.

You will liaise with officers in dealing with customers and other agencies, and provide the full range of other business support as required. In doing so you will be a key point of contact for these function areas.

An ability to prioritise effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment.

You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills. Ideally you will have a full driving licence and your own transport.

You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of Jigsaw & Orchard Software, is desirable (though training can be provided).

Our benefits include:

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except bank holidays and Christmas)
• Free parking at site