Neighbourhood Housing Officer (Entry‑Level)

The Methodist Church in Britain; Gravesend; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Local Government Pension Scheme

Training and e-learning access

Eye care vouchers

Employee assistance program

Cycle to Work

Free parking

Electric vehicle salary sacrifice

Mileage allowance

Job summary

Gravesham Borough Council is recruiting a permanent Neighbourhood Housing Officer, an entry-level role for someone starting out in social housing. The work covers managing tenancies, resolving neighbourhood issues and advising residents, alongside colleagues and partner agencies.

Most of the role is community-based, with travel across the borough, and hybrid working of up to two days a week is possible once trained.

Qualifications

• Confident verbal and written communication.
• Prioritising workloads and working to deadlines under pressure.
• Microsoft Office skills (Word, Excel, Outlook) and other IT systems.
• Knowledge of housing law and practice.
• Working knowledge of ASB tools, powers and other relevant legislation.
• Compiling reports and handling written correspondence.

Responsibilities

• Manage tenancies.
• Help create safe and sustainable neighbourhoods.
• Work with tenants, colleagues and partner agencies to resolve issues.
• Provide advice to residents on maintaining their homes safely.
• Visit residents and neighbourhoods across the borough.
• Learn key social housing roles with team support.

Skills

Verbal and written communication

Work prioritisation

MS Office (Word Excel Outlook)

Housing law knowledge

ASB tools and legislation

Report writing and correspondence

Job description

Gravesham Borough Council is recruiting a permanent Neighbourhood Housing Officer, an entry-level role for someone starting out in social housing. The work covers managing tenancies, resolving neighbourhood issues and advising residents, alongside colleagues and partner agencies.

Most of the role is community-based, with travel across the borough, and hybrid working of up to two days a week is possible once trained.