Neighbourhood Housing Officer

The Methodist Church in Britain; Gravesend; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Local Government Pension Scheme

Training and e-learning access

Eye care vouchers

Employee assistance program

Cycle to Work

Free parking

Electric vehicle salary sacrifice

Mileage allowance

Job summary

Gravesham Borough Council is recruiting a permanent Neighbourhood Housing Officer, an entry-level role for someone starting out in social housing. The work covers managing tenancies, resolving neighbourhood issues and advising residents, alongside colleagues and partner agencies.

Most of the role is community-based, with travel across the borough, and hybrid working of up to two days a week is possible once trained.

Qualifications

• Confident verbal and written communication.
• Prioritising workloads and working to deadlines under pressure.
• Microsoft Office skills (Word, Excel, Outlook) and other IT systems.
• Knowledge of housing law and practice.
• Working knowledge of ASB tools, powers and other relevant legislation.
• Compiling reports and handling written correspondence.

Responsibilities

• Manage tenancies.
• Help create safe and sustainable neighbourhoods.
• Work with tenants, colleagues and partner agencies to resolve issues.
• Provide advice to residents on maintaining their homes safely.
• Visit residents and neighbourhoods across the borough.
• Learn key social housing roles with team support.

Skills

Verbal and written communication

Work prioritisation

MS Office (Word Excel Outlook)

Housing law knowledge

ASB tools and legislation

Report writing and correspondence

Job description

Gravesham Borough Council is recruiting a permanent Neighbourhood Housing Officer, an entry-level post for someone starting out in social housing. The work covers managing tenancies, resolving neighbourhood issues and advising residents, alongside colleagues and partner agencies. Most of the role is community-based, with travel across the borough, and hybrid working of up to two days a week is possible once trained. Willingness to complete housing training is required, and a full driving licence with your own vehicle is essential.

What the job involves

• Manage tenancies
• Help create safe and sustainable neighbourhoods
• Work with tenants, colleagues and partner agencies to resolve issues
• Provide advice to residents on maintaining their homes safely
• Visit residents and neighbourhoods across the borough
• Learn key social housing roles with team support

Experience

• Customer service experience engaging people in a professional and positive manner

Skills & knowledge

• Confident verbal and written communication
• Prioritising workloads and working to deadlines under pressure
• Microsoft Office skills (Word, Excel, Outlook) and other IT systems
• Knowledge of housing law and practice
• Working knowledge of ASB tools, powers and other relevant legislation
• Compiling reports and handling written correspondence

Checks & eligibility

• Enhanced DBS check
• Full driving licence and access to own vehicle

Other

• Teamwork and independent working
• Attention to detail, following policies and keeping accurate records
• Resilience and calm, professional conduct in challenging situations
• Willingness to undertake housing training and professional development

Nice to have

• Knowledge or interest in social housing, local government or community services
• Experience supporting vulnerable individuals or working in a support-based environment

What’s offered

• Generous annual leave plus paid bank holidays
• Local Government Pension Scheme membership
• Training, development and e-learning access
• Eye care vouchers and VDU glasses
• External occupational health service and 24/7 EAP support
• Cycle to Work scheme
• Free parking and Octopus Electric Vehicles salary sacrifice scheme
• Mileage allowance for travel across the borough