Housing Options Assistant

Mid Devon District Council; Tiverton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlements

Flexible benefits scheme

Discounted leisure memberships

DBS check

Employee Assistance Programme

Excellent training and development

Free parking at site

Job summary

Mid Devon District Council is seeking an enthusiastic Housing Options Assistant to join the busy Public Health and Housing Options Service in Tiverton. The role is 37 hours per week and supports the Housing Options Team with Devon Home Choice applications, case reviews and data reporting.

The successful candidate will be the first point of contact for customers seeking homelessness assistance, offering basic guidance, signposting and careful case note recording.

Qualifications

• Level 3 NVQ in Business Admin/Customer Services preferred.
• Recent customer services experience in a similar role.
• Proven business support skills, ideally in a statutory/regulatory environment.
• Full driving licence and own transport preferred.

Responsibilities

• Assist applicants with Devon Home Choice applications and provide guidance.
• Advise customers, review cases and update case notes.
• Triage cases and support the duty rota to manage workload.
• Collate data for government returns and funding bids.

Skills

Customer service

Data entry

Case management

Communication

Education

Level 3 NVQ in Business Admin/Customer Services

Tools

Jigsaw

Orchard Software

Job description

We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service.

The role of Housing Options Assistant is 37 hours per week and will be responsible for supporting the Housing Options Team.

The successful candidate will have a specific role in the delivery of the day to day management of the Devon Home Choice Scheme. This will involve assisting applicants with their applications, providing advice and support to customers, reviewing cases and providing data.

In addition, the post holder will be the first point of contact for customer’s approaching the team as homeless and will be expected to give basic advice and guidance, signposting customers to other services and completing case notes on the system. You will also be involved in triaging cases and a duty rota.

The role will also be responsible for collating data for government returns that are crucial for funding bids.

You will liaise with officers in dealing with customers and other agencies, and provide the full range of other business support as required. In doing so you will be a key point of contact for these function areas.

An ability to prioritise effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment.

You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills. Ideally you will have a full driving licence and your own transport.You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of Jigsaw & Orchard Software, is desirable (though training can be provided).

Our benefits include:

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and highstreet) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except bank holidays and Christmas)
• Free parking at site