Hybrid Housing Admin & Compliance Coordinator

Gravesham Borough Council; Gravesend; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

23 Days Annual Leave

Local Government Pension Scheme

Career development & e-learning

Eye care vouchers

Occupational Health service

Cycle to Work

Employee Assistance Programme (EAP)

Hybrid Working

Free parking

Salary Sacrifice for EVs

Job summary

Gravesham Borough Council in Gravesend is seeking a Neighbourhood Housing Assistant to support a team with records, audits and performance monitoring. You will manage enquiries, coordinate information across services and ensure timely, accurate documentation while upholding regulatory standards.

The role emphasises strong organisation, communication and confidentiality, with a 37-hour week and a permanent contract at the Civic Centre location.

Qualifications

• Strong administrative and organisational skills.
• Experience providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills, with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships with colleagues across different services.
• Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
• Ability to handle sensitive and confidential information appropriately.
• Ability to identify urgent or high-risk matters and escalating them to the appropriate manager or officer.

Responsibilities

• Manage records, trackers and documentation with accuracy.
• Monitor actions and deadlines, prepare correspondence and reports.
• Bring together evidence for audits, assurance work and performance monitoring.
• Handle enquiries and shared mailboxes; coordinate information across teams.
• Escalate urgent or high-risk matters to the appropriate manager or officer.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

People skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gravesham Borough Council in Gravesend is seeking a Neighbourhood Housing Assistant to support a team with records, audits and performance monitoring. You will manage enquiries, coordinate information across services and ensure timely, accurate documentation while upholding regulatory standards.

The role emphasises strong organisation, communication and confidentiality, with a 37-hour week and a permanent contract at the Civic Centre location.