Hybrid Housing Admin & Compliance Coordinator

Bidvane; Gravesend; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Local Government Pension Scheme

Career development, training and e‑学习

Eye care vouchers

External Occupational Health service

Cycle to Work salary sacrifice

24/7 Employee Assistance Programme

Hybrid working

Free parking

Job summary

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team in Gravesend. The role supports managers with record keeping, correspondence, enquiry handling and evidence gathering for audits and performance monitoring.

Based at the Civic Centre, the post is permanent, full-time (37 hours weekly) with hybrid working and expectations to provide two references. Previous housing experience is not required.

Qualifications

• Administrative or coordination support in a busy office or customer-service environment.

Responsibilities

• Keep records accurate and monitor actions and deadlines.
• Prepare correspondence and reports.
• Gather evidence for audits, assurance work and performance monitoring.
• Support compliance with the Regulator of Social Housing's Consumer Standards.
• Manage enquiries and shared mailboxes.
• Coordinate information across teams.
• Ensure urgent or sensitive matters reach the appropriate person promptly.

Skills

Administrative skills

Organisational skills

Attention to detail

Written communication

Verbal communication

Teamwork

Outlook/Word/Excel

Tools

Outlook

Word

Excel

Job description

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team in Gravesend. The role supports managers with record keeping, correspondence, enquiry handling and evidence gathering for audits and performance monitoring.

Based at the Civic Centre, the post is permanent, full-time (37 hours weekly) with hybrid working and expectations to provide two references. Previous housing experience is not required.