Neighbourhood Housing Assistant

Gravesham Borough Council; Gravesend; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid Working

Free parking

Local Government Pension Scheme

Job summary

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to support managers and colleagues with administrative tasks, record-keeping and deadline monitoring. The role involves coordinating information, managing enquiries and preparing reports to support audits and performance monitoring.

The post emphasises accuracy, confidentiality and a professional, customer-focused approach as part of the Neighbourhood Services team, with hybrid working and development opportunities.

Qualifications

• Strong administrative and organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships across services.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.

Responsibilities

• Provide administrative support to managers and colleagues by keeping records accurate and monitoring deadlines.
• Coordinate information across teams and manage enquiries and shared mailboxes.
• Prepare correspondence and reports and gather evidence for audits, assurance work and performance monitoring.
• Ensure urgent or sensitive matters reach the right person promptly.
• Support compliance with the Regulator of Social Housing Consumer Standards.
• Demonstrate confidentiality and handle sensitive information appropriately.

Skills

Administrative skills

Organisation

Record keeping

Communication

Teamwork

Attention to detail

Confidential information handling

Prioritisation

Customer service

Education

Literacy and numeracy

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our Neighbourhood Services team on and and use your administrative skills to help us deliver a dependable service for residents. As a Neighbourhood Housing Assistant, you will provide vital support to managers and colleagues by keeping records accurate, monitoring actions and deadlines, preparing correspondence and reports, and bringing together evidence for audits, assurance work and performance monitoring. Your contribution will help the service demonstrate compliance with the Regulator of Social Housing's Consumer Standards. You will manage enquiries and shared mailboxes, coordinate information across teams and ensure urgent or sensitive matters reach the right person promptly. If you are organised, approachable, confident working with others and take pride in getting the details right, this varied role offers an excellent opportunity to make a positive contribution while developing your skills and experience.

• Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience of providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills, with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships with colleagues across different
• services.
• Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
• Ability to handle sensitive and confidential information appropriately.
• Ability to identify urgent or high-risk matters and elevate them to the appropriate manager or officer.
• A good standard of literacy and numeracy.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.
• Previous housing experience is not required. Experience from any administrative, customer-service, casework, compliance or regulated-service environment would be welcomed.

Working for Gravesham We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• A minimum of 23 Days Annual Leave plus bank holidays.
• Membership to Local Government Pension Scheme - Local Government Pension Scheme
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Hybrid Working
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme