Housing Admin & Compliance Assistant (Hybrid)

Gravesham Borough Council; Gravesend; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid Working

Free parking

Local Government Pension Scheme

Job summary

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to support managers and colleagues with administrative tasks, record-keeping and deadline monitoring. The role involves coordinating information, managing enquiries and preparing reports to support audits and performance monitoring.

The post emphasises accuracy, confidentiality and a professional, customer-focused approach as part of the Neighbourhood Services team, with hybrid working and development opportunities.

Qualifications

• Strong administrative and organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships across services.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.

Responsibilities

• Provide administrative support to managers and colleagues by keeping records accurate and monitoring deadlines.
• Coordinate information across teams and manage enquiries and shared mailboxes.
• Prepare correspondence and reports and gather evidence for audits, assurance work and performance monitoring.
• Ensure urgent or sensitive matters reach the right person promptly.
• Support compliance with the Regulator of Social Housing Consumer Standards.
• Demonstrate confidentiality and handle sensitive information appropriately.

Skills

Administrative skills

Organisation

Record keeping

Communication

Teamwork

Attention to detail

Confidential information handling

Prioritisation

Customer service

Education

Literacy and numeracy

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gravesham Borough Council is seeking a Neighbourhood Housing Assistant to support managers and colleagues with administrative tasks, record-keeping and deadline monitoring. The role involves coordinating information, managing enquiries and preparing reports to support audits and performance monitoring.

The post emphasises accuracy, confidentiality and a professional, customer-focused approach as part of the Neighbourhood Services team, with hybrid working and development opportunities.