Neighbourhood Development and Service Improvement Coordinator

The Methodist Church in Britain; North East; On-site; GBP 27,000 - 38,000; Full time

Job summary

Moorlands Surgery, within Darlington Primary Care Network, seeks an ARRS-funded coordinator to lead the operational delivery of neighbourhood workstreams and manage PCN-funded services. You will track improvements and escalate issues within delegated authority, reporting to the PCN Business and Governance Manager.

The role focuses on coordinating actions, collating data, and preparing reports for diverse stakeholders, including member practices and partner organisations.

Qualifications

• Relevant qualification or equivalent experience in care coordination, project or programme support.
• Evidence of continuing professional development and willingness to train further.
• Coordinating activities or projects involving different teams, services or stakeholders.
• Following through agreed actions to agreed timescales.
• Identifying operational issues and contributing to service improvements.
• Managing a varied workload and competing priorities.
• Producing clear, accurate written reports, records or updates.
• Handling confidential or sensitive information appropriately.
• Nice to have PM/quality or data analysis qualifications.

Responsibilities

• Coordinate neighbourhood and Integrated Neighbourhood Team workstreams.
• Coordinate reviews of PCN-funded and commissioned services.
• Track service improvements to completion and raise delays, risks and problems promptly.
• Develop and maintain project documentation, including milestones, risks, dependencies and outcome measures.
• Act as the operational link between the PCN and member practices on agreed work.
• Support engagement between member practices and partner organisations.
• Collate and analyse activity, demand and outcome information, checking data quality and identifying trends.
• Support evaluation of implemented changes and capture learning for future service development.
• Facilitate meetings, workshops or task-and-finish groups and ensure actions are clear.
• Attend operational meetings and delivery groups on behalf of the PCN where delegated.
• Escalate strategic, contractual, financial, workforce or governance matters to the appropriate arrangements.
• Produce clear reports, briefings and presentations for different audiences.

Skills

Understanding of service improvement

Collaborative working

Numerical and written data handling

Data presentation and communication

Office IT skills (Word/Excel/PowerPt/1

Education

Care coordination qualification (or equivalent experience)

Job description

This ARRS-funded post sits within Darlington Primary Care Network, which brings together eleven GP practices, and is advertised by Moorlands Surgery. The postholder coordinates neighbourhood and Integrated Neighbourhood Team workstreams, reviews PCN-funded and commissioned services, and tracks agreed improvements through to completion. The work is operational rather than strategic: the role identifies issues and develops recommendations within delegated authority, escalating decisions on finance, contracts and workforce to the PCN Business and Governance Manager. Interviews take place in November 2026.

What the job involves

• Coordinate agreed neighbourhood and Integrated Neighbourhood Team workstreams and the actions arising from them
• Coordinate a structured programme of reviews of PCN-funded and commissioned services
• Track agreed service improvements to completion and raise delays, risks and problems promptly
• Develop and maintain project documentation, including milestones, risks, dependencies and outcome measures
• Act as the operational link between the PCN and member practices on agreed work
• Support engagement between member practices and partner organisations
• Collate and analyse activity, demand and outcome information, checking data quality and identifying trends
• Support evaluation of implemented changes and capture learning for future service development
• Facilitate meetings, workshops or task-and-finish groups and ensure actions are clear
• Attend operational meetings and delivery groups on behalf of the PCN where delegated
• Escalate strategic, contractual, financial, workforce or governance matters to the appropriate arrangements
• Produce clear reports, briefings and presentations for different audiences

What's required

Qualifications

• Relevant qualification or equivalent experience in care coordination, project or programme support, service improvement, primary care or public services
• Evidence of continuing professional development and willingness to train further

Experience

• Coordinating activities or projects involving different teams, services or stakeholders
• Following through agreed actions to agreed timescales
• Identifying operational issues and contributing to service improvements
• Managing a varied workload and competing priorities
• Producing clear, accurate written reports, records or updates
• Handling confidential or sensitive information appropriately

Skills & knowledge

• Understanding of service improvement principles and of reviewing whether changes achieve intended outcomes
• Understanding of collaborative working across teams and organisations
• Comfort with numerical and written information, collating data accurately and recognising its limits
• Presenting information clearly and communicating with people at different levels
• Confident use of word processing, spreadsheets, presentations, email and online meeting systems

Other

• Excellent organisational and time-management skills
• Working independently within delegated authority and escalating matters outside it
• High level of accuracy and attention to detail

Nice to have

• Training or qualification in project management, quality or service improvement, or data analysis
• Understanding of Primary Care Networks and the role of general practice in the wider health and care system
• Awareness of Integrated Neighbourhood Teams and neighbourhood health working
• Awareness of health inequalities and the wider factors affecting health and access to services
• Understanding of quality improvement or project-management approaches
• Experience in primary care, the NHS, health and social care, local government or the VCSE sector
• Experience working with general practice or Primary Care Networks
• Experience of facilitating meetings or workshops involving different organisations