Care Coordinator (PCN)

The Methodist Church in Britain; Grimsby; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Methodist Church in Britain is seeking a Care Coordinator to join the North Liverpool Primary Care Network, coordinating patient care across GP practices and partner agencies. The role involves managing patient surveys, quality projects, and health campaigns, while supporting the PCN social media and population health initiatives.

Experience in primary or secondary care, including unpaid work, and knowledge of medical terminology will be essential.

Qualifications

• ECDL or equivalent Diploma/HNC level (or relevant experience).
• NVQ Level 2 Business Administration (or relevant experience).
• Demonstrable commitment to professional and personal development.

Responsibilities

• Support patients with personalised care needs and help them navigate health and community services.
• Proactively identify a cohort of people and support their personalised care using decision support aids.
• Coordinate care through direct liaison with multi-agency partners.
• Lead the PCN patient participation group.
• Manage PCN social media and promote health campaigns, screening and immunisations.
• Run PCN extended access audits and support appointment audits with the link worker manager.
• Support uptake of national screening and immunisation programmes, including the PCN COVID vaccination programme.
• Send patient surveys to PCN practices and collate patient and carer feedback.
• Support Quality and Outcomes Framework and other DES/LES specifications.
• Support PCN neighbourhood leads, the clinical director and the PCN manager.
• Raise awareness of health promotion across PCN practices.
• Maintain and develop PCN engagement with practice staff and encourage best practice.

Skills

Knowledge of medical terminology

Education

ECDL or equivalent Diploma/HNC level

NVQ Level 2 Business Administration

Job description

This Care Coordinator post sits in the team of North Liverpool Primary Care Network, which groups 21 aligned GP practices. The core of the work is helping patients reach the right services, coordinating care with partner agencies and running patient surveys, audits and quality improvement projects for the network. The role also covers the PCN's social media and wider health campaigns, and leading the Patient Participation Group. Relevant primary or secondary care experience, including unpaid work, is required.

What the job involves

• Support patients with personalised care needs and help them navigate health and community services
• Proactively identify a cohort of people and support their personalised care using decision support aids
• Coordinate care through direct liaison with multi-agency partners
• Lead the PCN patient participation group
• Manage PCN social media and promote health campaigns, screening and immunisations
• Run PCN extended access audits and support appointment audits with the link worker manager
• Support uptake of national screening and immunisation programmes, including the PCN COVID vaccination programme
• Send patient surveys to PCN practices and collate patient and carer feedback
• Support Quality and Outcomes Framework and other DES/LES specifications
• Support PCN neighbourhood leads, the clinical director and the PCN manager
• Raise awareness of health promotion across PCN practices
• Maintain and develop PCN engagement with practice staff and encourage best practice

Qualifications

• ECDL or equivalent Diploma/HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal development

Experience

• Experience of working in primary or secondary care, including general practice (paid or unpaid)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership working and building relationships across a variety of organisations
• Experience of working in a multi-disciplinary setting where influence and negotiation are required

Skills & knowledge

• Knowledge of medical terminology

Nice to have

• Training in motivational coaching and interviewing, or equivalent
• Oliver McGowan training
• Excel, Microsoft Office or Teams training
• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience of using EMIS databases
• Experience of working in the NHS or general practice
• Awareness of vulnerable adults
• Experience of caring for older people