Havering Liberty PCN Care Coordinator

The Methodist Church in Britain; Romford; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Methodist Church in Britain in Romford is seeking a Care Coordinator for Havering Liberty PCN, based at St Georges Health and Wellbeing Hub. This non-clinical role supports patients and carers to access health, social care and community services, coordinating appointments and follow-ups across multiple practices and partners.

The fixed-term post lasts one year and requires GCSEs plus a commitment to safeguarding, data quality and person-centred care.

Qualifications

• GCSE English and maths at grade C/4 or equivalent.
• Willingness to complete mandatory and role-specific training.

Responsibilities

• Act as accessible contact to help patients and carers navigate services.
• Coordinate appointments, referrals, follow-up across practices and partners.
• Provide admin support for PCN services at St Georges Hub.
• Maintain complete, accurate records in systems.
• Collaborate with GP practices, PCN colleagues, community and voluntary partners.
• Support quality priorities such as QOF, IIF, enhanced services, data quality and reporting.
• Identify access barriers and promote accessible communication.
• Triage and coordinate referrals to social prescribing and other services.
• Cover for Care Coordinators during absences.
• Contribute to audits, service evaluations and new pathways.

Skills

Person-centred care

Information governance

Communication skills

Organisation & time mgmt

MS Outlook/Word/Excel

Education

GCSE English and maths at grade C/4 or equivalent

Tools

EMIS system

Job description

Care Coordinator post sitting within the Havering Liberty Primary Care Network, working out of St Georges Health and Wellbeing Hub alongside the social prescribing team. The role is non-clinical and centres on helping patients and carers reach and move between health, social care and community services. It is a fixed-term post of one year, with the postholder coordinating appointments, referrals and follow-up across the network's five practices and partner organisations. Visa sponsorship is not offered.

What the job involves

• Act as an accessible point of contact, helping patients and carers understand and navigate services
• Coordinate appointments, referrals, follow-up and agreed actions across practices and partner organisations
• Provide administrative support for PCN services at St Georges Hub, including the social prescribing team
• Maintain complete, accurate and timely records in clinical and administrative systems
• Work collaboratively with GP practices, PCN colleagues, community, social care and voluntary sector partners
• Support contractual, quality and service-improvement priorities such as QOF, IIF, enhanced services, data quality and reporting
• Identify access barriers, promote accessible communication and reasonable adjustments, and escalante risks and safeguarding concerns
• Answer telephone enquiries, contact patients, book appointments and issue questionnaires or surveys
• Triage and coordinate referrals to social prescribing and other services, completing agreed follow-up
• Cover for Care Coordinators, GP Assistants and colleagues during absence or increased workload
• Contribute to patient communications, awareness campaigns and engagement activity
• Contribute to audits, service evaluations, quality improvement and the development of new pathways

Qualifications

• GCSE English and maths at grade C/4 or equivalent
• Willingness to complete mandatory and role‑specific training

Experience

• Administrative or customer‑facing support, including telephone enquiries and appointment booking
• Working in multidisciplinary or multi‑agency settings and liaising with different services
• Coordinating referrals or agreed actions and keeping accurate records
• Supporting vulnerable people or those facing barriers to services, and handling sensitive information

Skills & knowledge

• Knowledge of person‑centred care, confidentiality, consent, safeguarding, professional boundaries and escalating concerns
• Understanding of information governance, UK GDPR and record keeping
• Excellent verbal and written communication, adapting to individual needs
• Strong organisation, prioritisation, time management and follow‑up
• Competent in Microsoft Outlook, Word and Excel

Other

• Ability to coordinate referrals, appointments and actions across several organisations
• Ability to work independently within protocols and contribute to a team
• Ability to collect, analyse and present information accurately
• Able to travel efficiently between PCN practices and other local venues and work flexibly within contracted hours
• Commitment to patient‑centred care, dignity, respect, reliability and confidentiality

Nice to have

• Knowledge of PCNs, QOF, IIF and enhanced services
• Knowledge of local health, social care, community and voluntary referral pathways
• Awareness of social prescribing and personalised care, ideally PCI‑recognised care coordination training
• Knowledge of mental capacity, best‑interest decision‑making and information sharing
• Experience engaging people who are less likely to access services
• Experience in primary care or the NHS
• Experience of referral triage, call and recall, or care navigation
• Experience using EMIS or another clinical record system