PCN Business Support Assistant

The Methodist Church in Britain; East Kilbride; On-site; GBP 17,000 - 21,000; Part time

Job summary

TWNS Primary Care Network in Scotland is seeking an enthusiastic part-time administrator to support the Senior Manager. The role covers managing digital channels, governance records, reporting, and coordinating training events across the network. You will travel across the PCN as needed and support bid and evaluation reporting.

Candidates should have GCSE English and Maths, strong organisational skills, and experience with Microsoft Office. DBS and health clearances are required.

Qualifications

• GCSE English and Maths (or equivalent) and evidence of continuing professional development.
• Administrative experience in a busy environment.
• Organising meetings, events or training sessions.
• Maintaining records and information systems.
• Strong IT and digital skills with Microsoft Outlook, Word, Teams, Excel and PowerPoint.
• Ability to work both independently and in a team.
• A commitment to safeguarding and confidentiality.

Responsibilities

• Manage the PCN Facebook page, creating, scheduling and liaising with practices on content, and support the YouTube channel.
• Coordinate Protected Learning Time events and Training Hub learning opportunities.
• Coordinate project meetings, logs and programme records.
• Prepare reports and information for the PCN Board and partner organisations.
• Maintain governance documentation and version control.
• Support preparation of funding bids and audit reporting.
• Organise meetings and events, draft minutes and packs.
• Monitor digital engagement and provide analytics.
• Respond to routine enquiries and provide administrative support to the Senior Manager.

Job description

This part-time post supports the PCN Senior Manager at TWNS Primary Care Network, a group of five practices, with Mythe Medical Practice as host employer. The core work covers digital channels, project and programme support, governance records and reporting, and coordinating training events. Across 24 hours a week, Monday to Friday, there is scope to join early neighbourhood development work. Own transport is needed to travel across the network, and DBS and occupational health clearance apply.

What the job involves

• Manage the PCN Facebook page, creating, scheduling and liaising with practices on content, and support the YouTube channel
• Coordinate Protected Learning Time events and Training Hub learning opportunities, including bookings, speakers, evaluation and training records
• Coordinate project meetings, keep action, risk and issue logs, and maintain project plans and programme records
• Prepare reports, papers and information for the PCN Board and partner organisations
• Maintain governance documentation, version control and filing, including the annual review of key documents
• Gather information and intelligence from local and national data sources to support projects
• Support preparation of funding bids, expressions of interest, and audit or evaluation reporting
• Organise meetings and events, prepare agendas and packs, and draft minutes
• Maintain PCN registers, including asset and information registers, agreements and impact assessments
• Support PCN DES and contractual administration, act as point of contact for returns, surveys and information requests, and administer Practice Index
• Monitor digital engagement, provide analytics and reports, and assist with patient-facing communications
• Respond to routine enquiries and provide administrative support to the Senior Manager, PCN team and workforce projects

What’s required

Qualifications

• Educated to GCSE level or equivalent, including English and Maths
• Evidence of continuing professional development

Experience

• Administrative support in a busy environment
• Organising meetings, events or training sessions
• Maintaining records and information systems
• Supporting projects or quality improvement activities
• Extensive use of Microsoft Outlook, Word, Teams, Excel and PowerPoint

Skills & knowledge

• Excellent organisation and time management, meeting deadlines amid competing priorities
• Strong written and verbal communication, with a clear, polite telephone manner
• Attention to detail, accuracy and interpreting data to solve problems
• Strong IT and digital skills, confident on digital communication platforms
• Working with practices, PCN colleagues and partners, independently and in a team
• Handling confidential information with discretion, following policies and procedures

Checks & eligibility

• Disclosure and Barring Service (DBS) check
• Occupational health clearance
• Access to own transport to travel across the PCN

Nice to have

• Experience of general practice, the NHS or a healthcare environment
• Social media administration in a professional environment
• Practice Index or similar workforce systems
• Coordinating educational or training events
• Working with healthcare data
• Knowledge of GP clinical systems, particularly SystmOne
• Producing reports and presentations
• Analysing and presenting information in an accessible format