PCN Administration Care Co-ordinator

The Methodist Church in Britain; Wiveliscombe; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Methodist Church in Britain seeks an Administrative Care Coordinator to join a Taunton Deane West Primary Care Network. The role blends general practice administration with coordinating care and personalised care planning for patients with complex needs.

You will work with GPs, social prescribing link workers and wellbeing coaches to maintain records, support information governance and help patients access appropriate services.

Qualifications

• 4 GCSEs at level 4 and above, including English and Maths.
• Experience with data, databases, spreadsheets or information systems.
• Experience using EMIS Web or another GP clinical system.
• Excellent attention to detail and accuracy.
• Ability to work independently and manage competing priorities.
• Strong written and verbal communication.
• Understanding of confidentiality and information governance.

Responsibilities

• Book appointments through recall and screening systems.
• Process clinical documents, tasks, referrals and admin workflows.
• Manage incoming and outgoing correspondence and draft responses as needed.
• Maintain accurate patient records and ensure timely actions.
• Summarise patient records and update clinical systems.
• Support Subject Access Requests and information governance activities.
• Coordinate patient care and document multidisciplinary actions.
• Help patients navigate services and pathways.
• Identify patients needing extra support for long-term conditions or frailty.
• Support self-management through programmes and community activities.
• Be the main contact for patients, carers and health professionals.
• Collaborate with GPs, practice teams and external partners.

Skills

Attention to detail

Independent working

Communication skills

Information governance

Confidentiality

Multidisciplinary teamwork

Patient navigation

Self-management

Data handling

Education

GCSEs (English & Maths)

Tools

EMIS Web

Job description

The Administrative Care Coordinator post sits within Taunton Deane West Primary Care Network, which links two GP practices. It combines general practice administration, such as recall bookings and Subject Access Requests, with coordinating care and personalised care planning. Patients with complex needs, long-term conditions, frailty, cancer or in care homes are the focus, working alongside social prescribing link workers and wellbeing coaches. Fit turns on English and Maths GCSEs and experience with EMIS Web or another GP clinical system.

What the job involves

• Book appointments through recall and screening systems
• Process clinical documents, tasks, referrals and admin workflows in line with practice procedures
• Manage incoming and outgoing correspondence, drafting responses where appropriate
• Maintain accurate, up-to-date patient records and ensure actions are completed promptly
• Summarise patient records and update clinical systems
• Support Subject Access Requests and other information governance activities
• Coordinate patient care and ensure multidisciplinary team actions are completed and documented
• Help patients reach appropriate services through navigation, signposting and seamless pathways
• Identify patients needing extra support or reviews, particularly those with long-term conditions, frailty, cancer or in care homes
• Support patients to self-manage their health and wellbeing through programmes, peer groups and community activities
• Act as key contact for patients, carers and healthcare professionals, providing information and guidance
• Work collaboratively with GPs, practice teams, multidisciplinary colleagues and external partners

What’s required

Qualifications

• 4 GCSEs at level 4 and above, including English and Maths

Experience

• Working with data, databases, spreadsheets or information systems
• Using EMIS Web or another GP clinical system

Skills & knowledge

• Excellent attention to detail
• Working independently and managing competing priorities
• Excellent written and verbal communication
• Communicating with clinical and non-clinical colleagues, and sensitively with patients
• Understanding of confidentiality and information governance
• Understanding of professional boundaries and escalating clinical concerns

Other

• Working effectively as part of a multidisciplinary team

Nice to have

• NVQ level 2 in health and social care
• Experience working within NHS primary care
• Experience with QOF monitoring and reporting
• Knowledge of primary care clinical coding
• Experience in care coordination or patient navigation
• Experience supporting patients with long-term conditions or complex needs
• Knowledge of personalised care and support planning
• Experience working with multidisciplinary teams