Neighbourhood Coach – Field-Based Housing & Support

Bromford Flagship LiveWest; Cirencester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing provider in Cirencester seeks a Neighbourhood Coach to manage a patch of around two hundred homes. This full-time role offers a mix of homeworking and customer visits. Responsibilities include tenancy management, addressing anti-social behaviour, and collaborating with maintenance teams. Ideal candidates will have customer-facing experience, strong communication skills, and a genuine care for people. Join a community-focused team, making a positive impact on customers' lives.

Qualifications

• Experience working in a customer-facing role, ideally within housing management.
• Ability to achieve performance targets while maximizing customer satisfaction.
• Tenacity and resilience to achieve positive outcomes.

Responsibilities

• Manage a patch of around two hundred homes.
• Oversee tenancy sign-ups and changes, anti-social behaviour, and court work.
• Work with maintenance and lettings teams to allocate empty homes effectively.

Skills

Customer-facing experience

Performance target orientation

Influencing skills

Negotiation skills

Relationship building skills

Job description

A leading housing provider in Cirencester seeks a Neighbourhood Coach to manage a patch of around two hundred homes. This full-time role offers a mix of homeworking and customer visits. Responsibilities include tenancy management, addressing anti-social behaviour, and collaborating with maintenance teams. Ideal candidates will have customer-facing experience, strong communication skills, and a genuine care for people. Join a community-focused team, making a positive impact on customers' lives.