Neighbourhood Coach

Bromford; Tewkesbury; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Health and wellbeing support

Pension schemes up to 10% employer

Employee Assistance Programme (EAP)

£500 benefits allowance per year

Generous holiday and sick pay

CIH qualification funded

Job summary

Bromford is seeking a Neighbourhood Coach in Tewkesbury to manage a patch of around 200 homes, helping customers sustain tenancies and create thriving neighbourhoods. You will build strong relationships with customers, local partners and services to support positive outcomes for individuals and communities.

You’ll balance tenancy duties with customer support, ensure homes and neighbourhoods are well maintained, and work with maintenance and lettings teams to resolve property issues and ensure

Qualifications

• Experience in customer-facing housing management or similar.
• Targets-focused with high customer satisfaction.
• Tenacious, resilient and able to influence decisions.
• Capable of coaching and guiding tenants effectively.
• Strong ability to liaise with local services and partners.

Responsibilities

• Manage tenancy sign-ups, changes, and enquiries.
• Provide coaching and support to help customers manage homes and tenancies.
• Handle anti-social behaviour and safeguarding concerns.
• Take enforcement action including court processes and evictions.
• Build relationships with local services and partner agencies.
• Collaborate with maintenance and lettings teams on property issues.
• Set clear expectations around repairs and tenancy responsibilities.
• Monitor neighbourhood condition, safety and wellbeing.

Skills

Customer service

Coaching

Relationship building

Negotiation

Resilience

Job description

Operational patch: Tewkesbury

Contract: Permanent

Hours: 37.5 per week (Monday-Friday)

Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes

Closing date: Sunday 18 October

As a Neighbourhood Coach, you'll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods. This is a varied and rewarding role where you'll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities.

You’ll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.

What You’ll Be Doing

• Managing tenancy sign-ups, changes, and tenancy-related enquiries.


• Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.


• Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.


• Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.


• Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.


• Working closely with maintenance teams to identify and escalation property-related issues.


• Collaborating with lettings teams to ensure empty homes are allocated efficiently.


• Managing customer expectations around repairs, property standards, and tenancy responsibilities.


• Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.

What We’re Looking For

• Has experience working in a customer facing role, ideally within housing management


• Strives to achieve performance targets, maximising customer satisfaction


• Is tenacious and resilient – who does what it takes to achieve the right outcome


• Sees the best in people and has the capacity to coach


• Has a reputation for first-rate influencing, negotiating and relationship building skills

Additional Requirements

• Has access to a vehicle and a full driving licence


• Able to complete a Basic DBS check (provided by BFL)

If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Closing date: Sunday 18 October 2026. Interviews will be held on Monday 26 October at our Tewkesbury office.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home


• Occupational Health, mental health first aiders, menopause champions and annual health checks


• A choice of pension schemes with employer contributions of up to 10%


• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family


• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more


• Generous holiday, occupational sick pay and paid family leave


• Fully funded CIH qualification, if it’s a requirement of your role