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Bromford; Tamworth; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Bromford is seeking a Neighbourhood Coach to cover Tamworth and surrounding villages. You’ll manage a patch of around 200 homes, build strong relationships with customers, and work with partners to sustain tenancies and improve neighbourhoods.

The role is field-based with flexibility, involving home visits, travel across the patch, and collaboration with local teams. Driving license and DBS clearance are expected, with a commitment to community outcomes.

Qualifications

• Experience in a customer facing role, ideally within housing management.
• Proven ability to achieve performance targets and maximise customer satisfaction.
• Tenacious and resilient, able to do what it takes to achieve the right outcome.
• Strong coaching, influencing, and relationship-building skills.

Responsibilities

• Manage tenancy sign-ups, changes and related enquiries.
• Provide coaching, guidance and support to help customers manage their homes.
• Handle anti-social behaviour, safeguarding concerns and complex tenancy issues.
• Take enforcement action where necessary, including preparing cases and evictions.
• Build relationships with local services and partner agencies to support communities.
• Work with maintenance teams to identify and elevate property-related issues.
• Collaborate with lettings to ensure efficient empty home allocation.
• Manage expectations around repairs, standards and tenancy responsibilities.
• Monitor and improve neighbourhood safety and wellbeing.

Skills

Customer facing

Housing management

Coaching

Influencing

Negotiation

Relationship building

Job description

Operational patch: Tamworth & surrounding villages

Contract: Full-time

Hours: 37.5 per week (Monday-Friday)

Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes

As a Neighbourhood Coach, you’ll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods. This is a varied and rewarding role where you’ll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities.

You’ll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.

What You’ll Be Doing:

• Managing tenancy sign-ups, changes, and tenancy-related enquiries.
• Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
• Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.
• Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
• Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
• Working closely with maintenance teams to identify and elevate property-related issues.
• Collaborating with lettings teams to ensure empty homes are allocated efficiently.
• Managing customer expectations around repairs, property standards, and tenancy responsibilities.
• Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.

What We’re Looking For:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first‑rate influencing, negotiating and relationship building skills

Additional requirements

• Has access to a vehicle and a full driving licence
• Able to complete a Basic DBS check (provided by BFL)

If you’re looking for a role where

no two days are the same, where you’re trusted to work independently and

make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gain

meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Interview date:

Interviews are scheduled to take place on