Neighbourhood Engagement & Tenancy Support Lead

Community Housing; Worcester; On-site; GBP 30,721 - 37,548; Full time

Job summary

A community-focused housing organization is seeking a Neighbourhood Coordinator in Worcester, England. This full-time role involves building strong relationships with customers, assisting in tenancy sustainment, and promoting community wellbeing. Candidates should have experience in customer service, excellent communication skills, and the ability to handle challenging situations. This position is perfect for someone passionate about making a positive impact in local communities. A full UK driving licence is required.

Qualifications

• Experience in a customer-focused role, ideally within housing or social care.
• Excellent communication and a compassionate approach.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Serve as the contact point for customers, aiding in successful tenancies.
• Conduct home visits and engage with the community.
• Address tenancy issues proactively using support solutions.
• Manage a caseload focused on tenancy sustainment and wellbeing.
• Perform property and neighbourhood inspections.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Calmly manage difficult conversations

Job description

A community-focused housing organization is seeking a Neighbourhood Coordinator in Worcester, England. This full-time role involves building strong relationships with customers, assisting in tenancy sustainment, and promoting community wellbeing. Candidates should have experience in customer service, excellent communication skills, and the ability to handle challenging situations. This position is perfect for someone passionate about making a positive impact in local communities. A full UK driving licence is required.