Neighbourhood Coach

Bromford; Tamworth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Health & wellbeing

Pension up to 10%

24/7 GP access

£500 benefits allowance

Generous leave

CIH qualification funded

Job summary

Bromford in Tamworth is seeking a Field-based Housing Officer to support residents across local neighbourhoods. You’ll manage tenancy sign-ups, changes, and enquiries, visiting homes and working from the office as part of a flexible hybrid pattern.

You’ll work with local services and partner agencies to improve outcomes, escalate property issues with maintenance teams, and ensure safe, well‑maintained homes while balancing empathy with firm tenancy management.

Qualifications

• Experience in a customer facing role, ideally in housing management.
• Capable of working to performance targets and delivering high customer satisfaction.
• Resilient and tenacious with coaching and influencing abilities.

Responsibilities

• Manage tenancy sign-ups, changes and tenancy enquiries.
• Provide guidance and support to help customers manage homes and tenancies.
• Handle anti-social behaviour, safeguarding concerns, and complex tenancy issues.
• Take enforcement action when needed, including court appearances and evictions.
• Build relationships with local services and partner agencies to support customers.
• Collaborate with maintenance and lettings teams on property issues and empty homes.
• Manage expectations around repairs, property standards, and tenancy duties.
• Monitor and improve neighbourhood safety and wellbeing.

Skills

Customer facing

Housing management

Performance targets

Coaching

Negotiation

Relationship building

Job description

Operational patch: Tamworth & surrounding villages
Contract: Full-time, Fixed-Term Contract until March 2027
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Closing date: Tuesday 20 October

What You’ll Be Doing

• Managing tenancy sign-ups, changes, and tenancy-related enquiries.
• Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
• Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.
• Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
• Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
• Working closely with maintenance teams to identify and escalation property-related issues.
• Collaboration with lettings teams to ensure empty homes are allocated efficiently.
• Managing customer expectations around repairs, property standards, and tenancy responsibilities.
• Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.

What We’re Looking For

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills

Additional Requirements

• Has access to a vehicle and a full driving licence
• Able to complete a Basic DBS check (provided by BFL)

If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Closing date: Tuesday 20 October 2026.

Interview date: Interviews are scheduled to take place on 3 or 4 November.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role