Neighbourhood Coach

Hafod Housing Association Limited; Cardiff; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hafod Housing Association Limited seeks a Neighbourhood Coach to work across our Cardiff sites, building strong tenant relationships and helping residents achieve their home and community goals. You will travel across our sites, use coaching techniques, and empower tenants to find solutions while maintaining accurate records.

This part-time role (20 hours weekly) requires a full driving licence and access to a vehicle.

Qualifications

• Experience in a similar housing or support-related role.
• Experience using coaching approaches with customers or colleagues and creating simple action plans.
• Strong customer focus with the ability to build relationships across diverse backgrounds.
• Excellent communication skills and comfortable handling challenging conversations.
• Good digital and numerical skills and ability to maintain records.

Responsibilities

• Manage your patch of properties and provide a high-quality, person-centred housing management service.
• Build positive relationships with tenants and understand their goals and circumstances.
• Use coaching to help tenants find solutions, take ownership and build confidence.
• Support tenants to understand rights and responsibilities and sustain tenancies.
• Handle tenancy matters including sign-ups, rent and service charges, anti-social behaviour, and where required, legal actions.
• Collaborate with internal teams, communities and partner organisations to connect tenants with advice and support.
• Identify local needs and opportunities to strengthen communities.
• Maintain accurate tenant records and use data to prioritise work and deliver outcomes.

Skills

Coaching skills

Customer focus

Communication

Driving licence

Independent worker

Job description

Here for people. Here for communities. Here for you.

What is the role?

As a Neighbourhood Coach at Hafod, you’ll be at the heart of our communities, building strong relationships with tenants and helping them to get the most from their homes, neighbourhoods and opportunities.

Working as part of a regional multi-disciplinary team, you’ll manage your own patch of around 225-250 homes. You’ll get to know your tenants, understand what matters to them and work alongside them to identify their goals, overcome challenges and sustain successful tenancies.

Make a difference every day as a Neighbourhood Coach at Hafod.

This is a permanent part-time 20 hrs job opportunity.

This is much more than traditional housing management. You’ll take a person-centred and coaching approach, empowering tenants to find solutions, build confidence and achieve their goals. You’ll also play an important part in creating thriving neighbourhoods by working closely with colleagues, communities and local partners.

This role involves travelling independently across our sites and services as part of day‑to‑day duties. Because of this, you'll need to hold a full, valid driving licence and have access to a vehicle. If you use your own vehicle for work, you'll also need appropriate insurance for business use

What you’ll be doing

• Managing your own patch of properties and providing a high-quality, person-centred housing management service.
• Building positive relationships with tenants, understanding their individual circumstances, goals and aspirations.
• Using coaching skills to help tenants find solutions, take ownership and build confidence and independence.
• Supporting tenants to understand their rights and responsibilities and sustain successful tenancies.
• Managing tenancy matters including sign‑ups, tenancy changes, rent and service charge accounts, anti-social behaviour and, where required, legal action.
• Working collaboratively with internal teams, local communities and partner organisations to connect tenants with the right advice and support.
• Helping to identify local needs and opportunities that contribute to stronger, healthier and more connected communities.
• Maintaining accurate tenant records and using information and performance data to prioritise your work and deliver positive outcomes.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

• Experience of working in a similar role, ideally within a housing or support-related environment.
• Experience of using coaching approaches with customers or colleagues and developing simple, achievable action plans.
• Strong customer focus and the ability to build positive relationships with people from a range of backgrounds.
• Confidence in resolving practical and complex problems and making effective decisions.
• Strong communication skills, including the ability to confidently manage challenging conversations.
• Good digital and numerical skills, with the ability to maintain accurate records and manage a busy and varied workload.
• A positive, flexible and resilient approach, with the ability to work independently as well as part of a wider team.
• A current full driving licence and access to a vehicle.

Most importantly, we’re looking for someone who shares our values and is passionate about working alongside people to help them thrive in their homes and communities.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview.

Interviews will be at St.Hilary Court, Cardiff on 19th October 2026.

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here

About Homes & Communities

Our Homes & Communities colleagues provide a wide range of services across South Wales, supporting people throughout their housing journey. Using a person-centred approach, we work alongside people to build confidence, improve wellbeing and help them live well in their homes. You'll be part of a collaborative, values-led team committed to making a real difference while supporting you to learn, grow and develop your career

You’ll find more information about Homes & Communities

Homes and communities - Hafod