Neighbourhood Coach

Hafod; Cardiff; On-site; GBP 12,000 - 16,000; Part time

Job summary

Hafod in Cardiff seeks a part-time Neighbourhood Coach to support tenants across sites, helping them engage with their homes, neighbourhoods and opportunities. You will use person-centred coaching to empower tenants, build confidence and sustain tenancies, while collaborating with colleagues and local partners to connect residents with advice and support.

Travel across Hafod sites is required; a full driving licence and access to a vehicle are essential, with appropriate insurance for business

Qualifications

• Experience in a similar role, ideally housing or support-focused.
• Experience using coaching approaches with customers or colleagues and creating simple action plans.
• Strong customer focus and ability to build relationships across backgrounds.
• Confidence in resolving problems and making decisions.

Responsibilities

• Manage own patch of properties and provide a high-quality housing management service.
• Build positive relationships with tenants and understand their goals and circumstances.
• Use coaching to help tenants find solutions, take ownership and build independence.
• Support tenants to understand their rights and sustain tenancies.
• Handle tenancy matters including sign-ups, changes, rent, service charges and anti-social behaviour.
• Collaborate with internal teams, communities and partners to connect tenants with advice and support.
• Identify local needs and opportunities to improve communities.
• Maintain accurate tenant records and use data to prioritise work and outcomes.

Skills

Coaching

Tenant relationships

Customer focus

Problem solving

Communication

Digital skills

Driving licence

Job description

Here for people. Here for communities. Here for you.

What is the role?

As a Neighbourhood Coach at Hafod, you’ll be at the heart of our communities, building strong relationships with tenants and helping them to get the most from their homes, neighbourhoods and opportunities.

Make a difference every day as a Neighbourhood Coach at Hafod.

This is a permanent part-time 20 hrs job opportunity.

This is much more than traditional housing management. You’ll take a person-centred and coaching approach, empowering tenants to find solutions, build confidence and achieve their goals. You’ll also play an important part in creating thriving neighbourhoods by working closely with colleagues, communities and local partners.

This role involves travelling independently across our sites and services as part of day-to-day duties. Because of this, you'll need to hold a full, valid driving licence and have access to a vehicle. If you use your own vehicle for work, you'll also need appropriate insurance for business use

What you’ll be doing

• Managing your own patch of properties and providing a high-quality, person-centred housing management service.
• Building positive relationships with tenants, understanding their individual circumstances, goals and aspirations.
• Using coaching skills to help tenants find solutions, take ownership and build confidence and independence.
• Supporting tenants to understand their rights and responsibilities and sustain successful tenancies.
• Managing tenancy matters including sign-ups, tenancy changes, rent and service charge accounts, anti-social behaviour and, where required, legal action.
• Working collaboratively with internal teams, local communities and partner organisations to connect tenants with the right advice and support.
• Helping to identify local needs and opportunities that contribute to stronger, healthier and more connected communities.
• Maintaining accurate tenant records and using information and performance data to prioritise your work and deliver positive outcomes.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

• Experience of working in a similar role, ideally within a housing or support-related environment.
• Experience of using coaching approaches with customers or colleagues and developing simple, achievable action plans.
• Strong customer focus and the ability to build positive relationships with people from a range of backgrounds.
• Confidence in resolving practical and complex problems and making effective decisions.
• Strong communication skills, including the ability to confidently manage challenging conversations.
• Good digital and numerical skills, with the ability to maintain accurate records and manage a busy and varied workload.
• A positive, flexible and resilient approach, with the ability to work independently as well as part of a wider team.
• A current full driving licence and access to a vehicle.

Most importantly, we’re looking for someone who shares our values and is passionate about working alongside people to help them thrive in their homes and communities.