Part-Time Neighbourhood Coach: Empower Homes & Communities

Hafod; Cardiff; On-site; GBP 12,000 - 16,000; Part time

Job summary

Hafod in Cardiff seeks a part-time Neighbourhood Coach to support tenants across sites, helping them engage with their homes, neighbourhoods and opportunities. You will use person-centred coaching to empower tenants, build confidence and sustain tenancies, while collaborating with colleagues and local partners to connect residents with advice and support.

Travel across Hafod sites is required; a full driving licence and access to a vehicle are essential, with appropriate insurance for business

Qualifications

• Experience in a similar role, ideally housing or support-focused.
• Experience using coaching approaches with customers or colleagues and creating simple action plans.
• Strong customer focus and ability to build relationships across backgrounds.
• Confidence in resolving problems and making decisions.

Responsibilities

• Manage own patch of properties and provide a high-quality housing management service.
• Build positive relationships with tenants and understand their goals and circumstances.
• Use coaching to help tenants find solutions, take ownership and build independence.
• Support tenants to understand their rights and sustain tenancies.
• Handle tenancy matters including sign-ups, changes, rent, service charges and anti-social behaviour.
• Collaborate with internal teams, communities and partners to connect tenants with advice and support.
• Identify local needs and opportunities to improve communities.
• Maintain accurate tenant records and use data to prioritise work and outcomes.

Skills

Coaching

Tenant relationships

Customer focus

Problem solving

Communication

Digital skills

Driving licence

Job description

Hafod in Cardiff seeks a part-time Neighbourhood Coach to support tenants across sites, helping them engage with their homes, neighbourhoods and opportunities. You will use person-centred coaching to empower tenants, build confidence and sustain tenancies, while collaborating with colleagues and local partners to connect residents with advice and support.

Travel across Hafod sites is required; a full driving licence and access to a vehicle are essential, with appropriate insurance for business