Neighbourhood Housing Manager

Codi Group; Newport; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

26 days holiday

Training & development

Blue Light Card

Salary 38,648 p.a.

Job summary

Codi Group in Wales is seeking a full-time Neighbourhood Housing Manager to lead the delivery of housing services across Caerphilly on a fixed-term basis until August 2027. You will be the main contact for customers and partners, working with teams across the organisation to deliver a joined-up approach and sustainable tenancies.

This role is people-first: you will manage tenancies and lettings, improve estates and community safety, visit neighbourhoods regularly, and intervene early to support

Qualifications

• Experience in tenancy and estate management, with customer-focused service delivery.
• Strong knowledge of housing legislation and safeguarding.
• Full driving licence and access to a vehicle for community engagement.

Responsibilities

• Manage tenancies and lettings, improve estates and community safety across the area.
• Be visible in communities, building relationships with customers and partners.
• Intervene early to support customers at risk and sustain tenancies.
• Use digital systems to maintain accurate records and report on performance.

Skills

Tenancy management

Estate management

Stakeholder relationships

Digital systems

Education

Relevant professional qualification

Tools

Housing management software

Job description

We’re looking for a full time Neighbourhood Housing Manager to lead the delivery of housing services across Caerphilly, on a fixed term basis until August 2027. In this role, you’ll be the main contact for customers and partners, working closely with teams across the organisation to deliver a joined up, holistic approach.

About the role

This isn’t just about managing homes – it’s about people, places, and creating thriving communities. You’ll be building meaningful and purposeful relationships with customers within our Neighbourhoods, making a real difference on the ground.

As a Neighbourhood Housing Manager, we want you to get to know our customers, so that if we do need to have some difficult conversations it’s easier to have them with someone they know and trust. We are a housing provider who targets zero evictions and you will have a key role to play in delivering this commitment. You will be connected to our customers, you’ll know at an early stage if things are going wrong and you can call upon support of our community development and housing support services to assist our customers to continue to live safely in their homes.

You will play a key role in supporting customers and communities by managing tenancies, lettings, improving estates and community safety across an area patch. This is a people first role, not a desk‑based one. You’ll be visible in your communities in, building relationships and trust, working with customers, colleagues and partners to sustain tenancies, ensure homes are safe and ready to let, and intervene early to support customers at risk—helping people sustain their homes and thrive. With regular estate visits, you’ll tackle safety issues, safeguarding concerns, and anti‑social behaviour.

Skills and Experience Needed

You’ll bring solid experience in tenancy and estate management, working collaboratively to deliver flexible, customer‑focused services. You’ll be confident building strong relationships with external agencies and elected representatives and committed to putting customers first. You will have a strong knowledge of housing legislation, including the Renting Homes (Wales) Act 2016

Experience of managing anti-social behaviour and safeguarding cases, the ability to manage competing priorities and make sound, proportionate decisions as well as being confident in the use of digital systems and accurate record keeping

A relevant professional qualification or equivalent experience is essential, along with a full driving licence and access to a vehicle to engage with the communities this role covers. We are happy to discuss reasonable adjustments where appropriate. You’ll also have a proven track record of delivering great service and contributing to continuous improvement.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Perks, Benefits and a glimpse into our Codi world

This is a 37 hour per week role and fixed term until August 2027with a competitive salary, along with a great package designed to support you at work and beyond.

• £38,648 per annum
• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Continuous professional training and development
• Blue Light Card Eligibility giving discounts at 15,000 brands.

To explore the full range of benefits, perks and rewards, visit: Careers - Codi

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262