NATO Secret Cleared L1/L2 IT Support Technician – IMAC Deployment

WLG; Matlock; On-site; GBP 65,000 - 101,000; Full time

Job summary

Work Life Group is seeking IT support technicians for an end-user laptop deployment across NATO sites in Europe. You will perform deskside support, assist with logins and basic issues, and ensure smooth handovers during device exchanges.

Roles are contractor/freelance with assignments at several locations including the UK, Belgium, The Netherlands and more. Prior NATO experience and the ability to travel are highly valued for Run Phase readiness through 2029.

Qualifications

• Active NATO Secret clearance is mandatory to access NATO environments.
• L1/L2 IT support and deskside customer service experience required.
• Onsite end-user support with Windows login/troubleshooting skills.
• Professional working English and ability to travel to assigned NATO sites.
• Availability for at least one deployment location and period.

Responsibilities

• Provide onsite end-user support during laptop handover and issues.
• Assist users with login, basic device problems and software access.
• Support across multiple NATO locations; focus on deskside support rather than engineering.

Skills

Active NATO Secret clearance

L1/L2 IT support

Deskside/End-user support

Windows troubleshooting

English proficiency

Tools

EUC

Service Desk

IMAC

Job description

• Belgium: Braine-l'Alleud, Brussels, Mons

Multiple NATO locations across Europe | Contract / Freelance | On-site

Work Life Group is building a team of L1/L2 IT Support Technicians for an upcoming end-user device deployment project across multiple NATO locations in Europe.

We are looking for IT support professionals who already hold an active personal NATO Secret security clearance.

This is a flexible project with assignments available at different NATO sites and during different project weeks. You do not need to be available for the entire programme. We can match you to individual locations and deployment periods based on your location and availability.

The project

The assignment supports an end-user laptop replacement programme within NATO environments.

During the deployment, users will exchange their existing laptops for new devices. Technicians will provide onsite support during the handover and assist users with login or basic technical issues where required.

The role is focused on end-user and deskside support rather than infrastructure engineering or device logistics.

Locations

Assignments are planned across:

• Belgium: Braine-l'Alleud, Brussels, Mons
• Netherlands: The Hague
• Portugal: Oeiras
• Germany: Uedem, Ramstein
• Italy: Poggio, Sigonella, La Spezia
• Greece: Lagopatrio
• Latvia: Adazi
• Norway: Stavanger
• Poland: Bydgoszcz
• United Kingdom: Northwood

Different technicians can cover different locations. You may apply for one location or several depending on your availability and willingness to travel.

Project duration

Initial deployment assignments range from approximately one to four project weeks depending on location.

In addition, the main sites in Braine-l'Alleud, Brussels, Mons, The Hague and Oeiras are expected to have an ongoing Run Phase requirement of approximately one onsite support day per week until the end of 2029.

For the Run Phase, we are particularly interested in NATO-cleared technicians already based within commuting distance of these locations.

Requirements

Mandatory:

• Active personal NATO Secret security clearance
• L1 or L2 IT support, Desktop Support, Deskside Support, EUC, Field Support, Service Desk or IMAC experience
• Comfortable providing onsite end-user support
• Experience troubleshooting Windows, login and basic user/device issues
• Professional working English
• Availability for at least one of the project locations/periods

Previous experience within NATO, NCIA, defence, government or another secure environment is highly relevant.

Contract and rate

This is a contractor/freelance opportunity.

Rates may vary depending on experience, location and assignment.

For assignments requiring travel, travel and accommodation are handled separately from the professional day rate and fully covered.