Deskside Technician

Stefanini, Inc; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Private health scheme

Training programs

Career progression opportunities

International team across Europe

Job summary

Stefanini, Inc is seeking an IT Support specialist to resolve Windows 10/11 issues, support user accounts, and troubleshoot network devices on site in Greater London.

You will collaborate with tiered support teams, coordinate with vendors, and install/maintain PCs, peripherals, and LAN equipment while ensuring secure access and smooth moves.

Qualifications

• Experience resolving Win10/Win11 OS errors in a customer-facing role.

Responsibilities

• Identify, analyse, and repair product and system failures.
• Provide troubleshooting and problem resolution support for network devices and hardware.
• Support and maintain user accounts, rights, and security groups.
• Resolve issues from multiple support tiers onsite with resolver group.
• Coordinate with vendors for hardware/software problems.
• Install and test replacement parts and IMACs.
• Document changes to inventory and configuration.
• Ensure connectivity during installations and moves.
• Move workstations and telecoms equipment as required.
• Assist with security setup and access controls.
• Provide clear, concise technical communication to non-technical users.

Skills

Win10/Win11 support

Microsoft Office 365

Citrix environment

Active Directory

SCCM

Customer service

Network troubleshooting

Documentation

Communication

Teamwork

Education

Bachelor's degree in IT or equivalent

Tools

Citrix Director

Citrix Studio

VSphere

SCCM

Job description

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver-groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break‑fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third‑party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN‑based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations and peripherals, as required;
• Ensure that connectivity issues are addressed for installations;
• Move telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
• Test completed IMAC's and verify acceptance by end user;
• Document changes to inventory use and configuration.

Requirements

• Ability to resolve Win10 & Win11 operating system errors;
• Excellent proven track record supporting clients in a financial environment;
• Network troubleshooting skills & knowledge required (intermediate);
• Proficient in Microsoft Office 365;
• Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
• Determine and recommend which products or services best fit the customers' needs;
• Ability to multi‑task, follow processes and procedures and work to instructions and pre-established guidelines;
• Able to document support processes and procedures so they can be reused by support team;
• Minimum of 3 Years' experience in an IT Support Role;
• Ability to communicate technical information to non‑technical audiences;
• Strong sense of customer service;
• Knowledge of Microsoft Active Directory;
• Knowledge of Citrix and SCCM;
• Good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask;
• Team focused.

Benefits

• Competitive salary and benefits package;
• AFB bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Work Conditions

• Working hours: 40 working hours per week
• Contract type: 24 months fixed term contract
• Working setup (hybrid, on site, remote): 100% onsite

Equal Opportunity Employer

We are an equal‑opportunity employer and value diversity. Candidates of all backgrounds are encouraged to apply.