National Residential Field Manager

Marston Holdings; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading field services provider in the UK seeks a National Residential Field Manager to oversee and enhance field operations. The successful candidate will review activities, analyze performance metrics, and ensure agent compliance with training protocols. This key leadership position requires strong decision-making skills and the ability to foster productive relationships across teams. The role offers competitive salary, healthcare benefits, and remote work flexibility.

Benefits

Competitive Salary + Car Allowance

Healthcare Cash Plan

Remote working and flexibility

Pension Contribution

Cycle to work scheme

Qualifications

• Ability to analyse data and drive performance.
• Passion for delivering exceptional service and improving processes.
• Confidence to lead change and support development of others.

Responsibilities

• Review field activities and develop strategies for customer visits.
• Analyse performance using data and set targets.
• Ensure training and compliance of field agents.

Skills

Strong planning and decision-making skills

Excellent communication skills

Ability to build effective relationships

Ability to drive performance

Job description

We are looking to appoint a proactive and strategic National Residential Field Manager to lead and support our Field Operations on a national scale. In this role, you will help shape our field performance, strengthen client relationships, and ensure we consistently deliver high-quality, efficient, and compliant service. This is a key leadership position where you will influence operational direction, drive residential performance, and support the development of a high-performing field team.

Responsibilities

• Review field activities and develop strategies to maximise customer visits and deliver a cost‑effective service, with a particular focus on residential clients.
• Analyse field performance using internal and external data, setting targets and incentives, and monitoring trends.
• Ensure all field agents are fully trained and compliant in the use of Voice Agent Recording Software (VARS) and Body Worn Video (BWV) where required.
• Produce weekly commercial forecasts, SLA/KPI performance reports, and wider management information to support operational decisions.
• Provide detailed performance insights to the Director of Field Operations and participate in client meetings and conference calls.
• Build strong, collaborative working relationships across field and office teams.
• Support the Director of Field with a range of activities including client onboarding, MI preparation, addressing client issues, coordinating with Regional Managers, and managing agent performance.
• Lead initiatives such as national agent incentives, newsletters, performance league tables, and training programmes.
• Monitor compliance (including DPA and FCA), manage agent complaints, and contribute to system/app testing and development.

Qualifications

• Strong planning and decision‑making skills, with the ability to prioritise, analyse data, and drive performance.
• A passion for delivering exceptional service and improving processes.
• The confidence to lead change, challenge existing practices, and support the development of others.
• Excellent communication skills and the ability to build effective relationships across teams.

Engage is a technology‑driven field services provider, part of Marston Holdings Limited. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology‑enabled solutions from design and implementation to management and recovery.

Benefits

• Competitive Salary + Car Allowance
• Full Time, 37.5 hours per week
• Healthcare Cash Plan
• Remote working and flexibility, with the autonomy to manage your workload and drive your area of responsibility
• Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
• Competitive annual leave allowance
• Cycle to work scheme
• Pension Contribution
• New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

If you are ready to bring your skills to a dynamic, forward‑thinking team, apply today!