National Field Scheduler — Route Planning & SLAs (Office)

HR GO Group; Bridgwater; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

22 days annual leave

Company vehicle and tools provided

Pension scheme

Uniform and digital equipment

Job summary

HR GO Group is seeking a Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes and ensure SLAs are met. You will handle 2,000 site visits monthly using integrated software, coordinating remote technicians across the UK from an office-based site.

The role focuses on efficient resource planning, timely scheduling, and strong customer service, with collaboration across the Scheduling Team to support invoicing and quotes and maintain high

Qualifications

• Proven experience in field scheduling (not diary management).
• Background in operations, logistics or customer service.
• Experience in fast-paced, multi-skilled environment.

Responsibilities

• Create and maintain accurate schedules for field service technicians.
• Allocate resources based on demand, needs and SLAs.
• Schedule and book reactive and planned works considering location and expertise.
• Monitor scheduling performance and adjust plans as priorities change.
• Ensure jobs are completed within timelines or elevate as needed.
• Manage communications with customers and technicians to support productivity.

Skills

Scheduling expertise

Attention to detail

Customer communication

IT skills

Planning & organising

Education

GCSE Maths & English (C or above)

Tools

Scheduling systems

Spreadsheets

Job description

HR GO Group is seeking a Scheduling Coordinator in Bridgwater to plan and manage nationwide field technician schedules, optimise routes and ensure SLAs are met. You will handle 2,000 site visits monthly using integrated software, coordinating remote technicians across the UK from an office-based site.

The role focuses on efficient resource planning, timely scheduling, and strong customer service, with collaboration across the Scheduling Team to support invoicing and quotes and maintain high