Museum Visitor Experience Ambassador

Experience Oxfordshire; Kidlington; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Contributory pension

38 days annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel

Job summary

Experience Oxfordshire is seeking a Visitor Experience Assistant to deliver a warm, inclusive visitor journey, engaging with people of all ages and backgrounds and helping them make the most of their visit.

You will join a dynamic team on a daily rota, work weekends and a Tuesday training day, and assist with donations, Gift Aid and memberships while upholding high standards of customer service, safety and care for the collections.

Qualifications

• Experience delivering excellent customer service.
• Confident team player thriving in a busy, fast-paced environment.
• Strong interpersonal skills and a proactive approach to problem solving.
• Excellent attention to detail with a passion for museums and cultural venues.

Responsibilities

• Welcome and assist visitors, guiding them to engage with the collections and activities.
• Encourage donations, Gift Aid and memberships to support financial sustainability.
• Support health, safety and security for people and collections, and assist in safe evacuation when required.
• Work as part of a dynamic team on a daily rota, including weekends and a Tuesday training day.
• Collaborate with security teams and contribute to high-quality customer service.

Skills

Customer service

Team player

Interpersonal skills

Problem solving

Attention to detail

Job description

Experience Oxfordshire is seeking a Visitor Experience Assistant to deliver a warm, inclusive visitor journey, engaging with people of all ages and backgrounds and helping them make the most of their visit.

You will join a dynamic team on a daily rota, work weekends and a Tuesday training day, and assist with donations, Gift Aid and memberships while upholding high standards of customer service, safety and care for the collections.