Visitor Experience Assistant

The Royal Air Force Museum; Shifnal; On-site; GBP 14,000 - 19,000; Part time

Job summary

The Royal Air Force Museum in the Midlands is recruiting three Visitor Experience Assistants on a part-time, permanent basis. The role is annualised at 1250 hours per year with a salary of £16,812.50 per annum. You will help deliver excellent customer service and inspire visitors with RAF history.

You should be a confident communicator, a team player and flexible to a range of duties, including hosting events, admissions support and guiding guests around the museum.

Qualifications

• The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment.
• You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment.
• Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

Responsibilities

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

Job description

We are looking to recruit three Visitor Experience Assistants to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 1250 hours annually (annualised contract). In return, you will receive asalary of £16,812.50 per annum.

The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.

We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story – past, present and future – using the stories of its people and our collections to engage, inform and inspire.

Our vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

Our museum commitments are the golden thread that run through everything that we do. These are:

• Health and Wellbeing
• Equity, Diversity and Inclusion
• Sustainability

About the Visitor Experience Assistant role:

The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract.

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and putting the visitor at the centre of everything they do.

What we are looking for in our Visitor Experience Assistant:

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our Midlands site.

The closing date for applications is: 27 September 2026

Interviews will take place on: 7 and 8 October 2026